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- Tasks: Ensure safety and security while delivering a welcoming front-of-house experience.
- Company: Join a professional team in the heart of London.
- Benefits: Earn £14.80 per hour with great perks like a pension and training opportunities.
- Other info: Dynamic role with opportunities for progression and development.
- Why this job: Make a real difference by providing excellent customer service and ensuring safety.
- Qualifications: Must have a valid SIA licence and strong communication skills.
The predicted salary is between 30784 - 40000 £ per year.
We are looking for a professional and dependable Front of House Security Officer to join our team in London. In this role, you will be responsible for ensuring the safety and security of our clients, visitors, and staff while delivering a welcoming and professional front-of-house experience.
Your duties will include:
- Monitoring and patrolling the premises
- Managing access control
- Responding promptly to incidents
- Maintaining a visible and reassuring presence
The ideal candidate will be confident, well-presented, and customer-focused, with excellent communication skills and a proactive, positive attitude. You will play a key role in providing an efficient, courteous, and effective service to our clients and visitors.
Must have:
- Valid SIA licence - CCTV desirable
- Good customer service and communication skills
- Experience within a similar position is preferred
- 5-year checkable work history
Duties:
- Able to carry out regular patrols
- Quick learner with the ability to adapt
- Comfortable standing for long periods
- Responsible for opening and closing the building and terraces
- Delivers excellent customer service
- Capable of working effectively under pressure
- Able to de-escalate situations, including incidents involving young people and anti-social behaviour
- Provide First Aid assistance when required
- Able to interact with stakeholders and tenants
- Prepared to respond to any incidents that may occur (full training will be provided on site)
Pay rate: £14.80 per hour
Shift Pattern: Monday - Friday 07:00 - 19:00
Location: London EC3V 0BG
Benefits include:
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
Front of House Officer - London - EC3V employer: Ward
Contact Detail:
Ward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Officer - London - EC3V
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone, be ready to introduce yourself confidently. We suggest crafting a short, engaging summary of your experience and what makes you a great fit for the Front of House role.
✨Tip Number 3
Show up prepared! If you land an interview, do your homework on the company and the role. We want you to be able to discuss how your skills align with their needs, especially in customer service and security.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team. Don’t hesitate – get your application in today!
We think you need these skills to ace Front of House Officer - London - EC3V
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your customer service and communication skills in your application. We want to see how you can bring a positive attitude and professionalism to the Front of House role.
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to match the specifics of this position. Mention any relevant experience, especially in security or customer-facing roles, to catch our eye!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you express why you’re the right fit for us without rambling on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ward
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Front of House Security Officer. Familiarise yourself with the key duties mentioned in the job description, like monitoring premises and managing access control. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this position is all about providing a welcoming experience, be ready to share examples of how you've delivered excellent customer service in the past. Think of specific situations where you went above and beyond to help someone or de-escalated a tense situation. This will highlight your proactive attitude and communication skills.
✨Dress to Impress
As a Front of House Officer, you'll need to present yourself well. Make sure you dress smartly for the interview, reflecting the professional image expected in this role. A polished appearance can make a great first impression and show that you take the opportunity seriously.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, such as dealing with anti-social behaviour or responding to incidents. Think through potential scenarios and how you would react, focusing on your ability to stay calm under pressure and provide effective solutions. This will demonstrate your readiness for the challenges of the job.