Front of House Officer - London - EC2Y 9AQ

Are you an experienced Security Officer with a passion for delivering exceptional customer service? Do you take pride in your professionalism, communication skills and ability to remain calm under pressure? If you’re vigilant, proactive and committed to creating a safe, secure and welcoming environment in a busy corporate setting, we want to hear from you.

We are recruiting experienced and professional Security Officers to join a dedicated on-site security team in Moorgate, London. Working within a modern, multi-tenant commercial environment, you’ll play a key role in maintaining high security standards while delivering an outstanding front-of-house service to staff, visitors, tenants and contractors. This is an excellent opportunity for a security professional with corporate experience who can confidently manage access control, monitor CCTV and fire alarm systems, conduct regular patrols and respond effectively to incidents and emergencies.

Location: Moorgate, London, EC2Y 9AQ

Pay Rate: £15.50 per hour

Shift Pattern: 4 on, 4 off — rotating days and nights, averaging 48 hours per week

Requirement: Valid Door Supervisor SIA Licence. SIA CCTV Licence preferred but not essential.

What you can expect: We offer a range of benefits to each member of our team. From day one, you’ll have access to a range of benefits, including:

• Employee Assistance Programme – 24/7 confidential support and expert advice for personal, professional and wellbeing matters.
• ReWard Benefits Platform – Access discounts and offers from hundreds of retailers, cinemas, gyms and more, alongside recognition and wellbeing support.
• SIA Licence Savings Scheme – A savings scheme designed to make your SIA licence journey more accessible and affordable.
• Life Assurance – Financial reassurance and support for your loved ones should the unexpected happen.
• Training & Career Development – Access to apprenticeships, eLearning and in-house skills-based training to support your professional development and career progression.
• Employee Referral Scheme – Recommend someone you know for a role at Ward and benefit from our employee referral reward when they successfully join and meet the scheme criteria.
• Cycle to Work Scheme – Helping you save on the cost of a new bike and equipment through salary sacrifice.
• Pension – A workplace pension to help you plan for your future.
• Wellbeing Support – Access to our Mental Health Team, wellbeing platform and Employee Assistance Programme.
• Annual Star Awards – Recognition for the outstanding contribution and commitment of our people.

About the Role: As a Security Officer, you’ll play an important role in maintaining a safe, secure and welcoming environment for everyone on site. You’ll be a visible, approachable and professional presence, combining strong security awareness with excellent customer service to protect people, property and premises. Your key responsibilities will include:

• Deliver a professional front-of-house service and manage site access, acting as the first point of contact for staff, tenants, visitors and contractors.
• Monitor entrances, manage visitor and contractor access, maintain accurate site records and ensure everyone receives a welcoming and professional service.
• Monitor security systems and maintain site surveillance, including CCTV, access control and the fire alarm control panel.
• Respond appropriately to alerts, suspicious activity and system activations, taking the necessary action to maintain site security.
• Carry out regular internal and external patrols, covering public areas, tenant perimeters, loading bays and plant rooms.
• Inspect doors, barriers, locks and other physical security assets to identify vulnerabilities, faults or potential risks.
• Identify and report security, maintenance and health and safety concerns, including suspicious behaviour, security breaches, hazards and equipment faults.
• Escalate issues promptly and take appropriate action to help prevent incidents and protect site occupants.
• Respond effectively to incidents and emergencies, including fire alarms, medical emergencies, security incidents and challenging situations.
• Maintain accurate reporting and communication, completing detailed incident reports, site activity records and shift handover entries to the required standard.
• Maintain high professional standards and work collaboratively, demonstrating vigilance, reliability and initiative while working independently or alongside colleagues.
• Uphold Ward Security’s standards and deliver excellent customer service throughout every shift.

What we’re looking for:

• A valid Door Supervisor SIA Licence is essential. A valid SIA CCTV Licence is preferred but not essential.
• Proven experience working as a Security Officer, ideally within a corporate, multi-tenant commercial or high-profile environment, with a strong understanding of security procedures and site operations.
• Ability to provide a minimum of 5 years' checkable employment, education and/or unemployment history in line with BS7858 vetting requirements.
• Excellent customer service and communication skills, with strong verbal and written English, a professional approach to engaging with staff, tenants, visitors and contractors, and the ability to produce clear, concise and accurate incident reports.
• Strong observation, surveillance and IT skills, including experience using security systems and software.
• A calm, professional and proactive approach, with the ability to manage challenging situations, respond effectively to emergencies, use initiative and exercise sound judgement under pressure.
• Reliability, punctuality and flexibility, with a strong commitment to attendance and the ability to work a 4-on, 4-off rotating day and night shift pattern.
• High standards of personal presentation and teamwork, with a genuine commitment to professionalism, integrity, health and safety and delivering outstanding customer service.

What happens next? Our Talent Team carefully reviews every application and is here to support you throughout your recruitment journey. We’ll keep you informed at every stage and, whatever the outcome, we’ll always get back to you.

Ready to Take the Next Step? If you’re ready to build your career with a company that values its people, recognises professionalism and supports career development, apply today and take the next step with Team Ward.