FOH Security Officer - London - E14 5NY

Do you have experience as a Security Officer and a passion for delivering outstanding customer service? Do you take pride in your appearance, professionalism and ability to remain calm under pressure? Can you represent a prestigious corporate environment, providing a welcoming and professional first point of contact while maintaining the highest standards of security? We want to hear from you. Apply now!

Ward Security is recruiting a highly motivated and professional Security Officer to join our team at a recently refurbished, high-quality corporate building in the heart of Canary Wharf. Set alongside landscaped parkland, with impressive views across the surrounding docklands, this modern workplace offers a premium environment with excellent facilities and strong transport connections.

You’ll be part of a front-facing security team responsible for protecting the building, supporting its occupiers and visitors, and delivering an exceptional level of service.

Location: London, E14 5NY

Nearest tube: Canary Wharf

Pay Rate: £15.56 per hour

Shift Pattern: 3 days, 3 nights, 3 off – 56 hours per week

Requirements: Valid Door Supervisor SIA Licence and CCTV Licence

What you can expect:

• Employee Assistance Programme: 24/7 confidential support and expert advice for personal, professional and wellbeing matters.
• ReWard Benefits Platform: Access to discounts and offers from hundreds of retailers, cinemas, gyms and more, alongside recognition and wellbeing support.
• SIA Licence Savings Scheme: A savings scheme designed to make your SIA licence journey more accessible and affordable.
• Life Assurance: Financial reassurance and support for your loved ones should the unexpected happen.
• Training and Career Development: Access to apprenticeships, eLearning and in-house skills-based training.
• Employee Referral Scheme: Recommend someone you know for a role at Ward and benefit from our referral reward when they successfully join and meet the scheme criteria.
• Cycle to Work Scheme: Save on the cost of a new bike and equipment through salary sacrifice.
• Pension: A workplace pension to help you plan for your future.
• Wellbeing Support: Access to our Mental Health Team, wellbeing platform and Employee Assistance Programme.
• Annual Star Awards: Recognition for the outstanding contribution and commitment of our people.

About the Role:

As a Security Officer, you’ll play an important role in creating a safe, secure and welcoming environment for the client, their employees and visitors. You’ll be visible, approachable and proactive, helping to prevent incidents while responding confidently and professionally when they arise.

Your key responsibilities will include:

• Security Patrols: Carry out regular foot patrols across designated areas, helping to deter crime and protect the client’s people, property and assets.
• Access Control: Manage access to the premises, checking identification and documentation to ensure only authorised individuals are granted entry.
• CCTV and Alarm Monitoring: Monitor CCTV and alarm systems, where provided, and respond promptly and appropriately to alerts or concerns.
• Visitor Management: Welcome and assist visitors, provide directions and escort individuals to their destinations when required.
• Incident Reporting: Identify and report suspicious activity, security breaches, criminal activity and health and safety concerns, ensuring accurate and timely reports are completed.
• Security Searches: Carry out searches professionally and respectfully, in line with company and client procedures.
• Emergency Response: Respond confidently to security incidents, take appropriate action and escalate matters to the relevant authorities when required.
• Building Security: Complete locking and unlocking duties, securing doors and designated areas in accordance with client requirements.
• Customer Service: Act as a professional first point of contact for employees, visitors and contractors, providing information and assistance in a helpful and approachable manner.
• Record Keeping: Maintain accurate records and logs, including visitor movements, incidents, patrols and other information required by the client.
• Teamwork: Work closely with colleagues to maintain high standards of customer service, professionalism and integrity at all times.

What we’re looking for?

To be successful in this role, you’ll need:

• A minimum of five years' checkable employment, education and/or unemployment history in line with BS7858 vetting requirements.
• A valid Door Supervisor SIA Licence and CCTV Licence.
• Excellent communication and interpersonal skills, with the confidence to engage professionally with people at all levels.
• Strong observation skills, with the ability to identify, respond to and accurately record incidents and relevant information.
• A professional and presentable approach, representing both Ward Security and our client positively.
• Reliability and punctuality, with a strong commitment to attendance and shift requirements.
• Excellent customer service skills and a genuine passion for helping others.
• The ability to remain calm under pressure and respond appropriately to challenging situations.

What happens next?

Our Talent Team carefully reviews every application and is here to support you throughout your recruitment journey. We’ll keep you informed at every stage and, whatever the outcome, we’ll always get back to you.

Ready to Take the Next Step?

If you’re ready to build your career with a company that values its people and take pride in delivering exceptional security and customer service, apply today and take the next step with Ward Security!