At a Glance
- Tasks: Provide exceptional customer service and maintain security at a prominent facility in London.
- Company: Join a leading security firm with a focus on professional development.
- Benefits: Earn £14.80 per hour, enjoy flexible shifts, and access great perks like gym discounts.
- Other info: Dynamic role with a supportive team and excellent career progression.
- Why this job: Kickstart your career in the security industry with full training and growth opportunities.
- Qualifications: SIA licence and strong communication skills are essential; previous experience is a plus.
The predicted salary is between 14.8 - 14.8 £ per hour.
Do you have excellent communication skills and a passion for providing exceptional customer service? Are you professional, reliable and able to remain calm and positive when faced with a challenge? Do you have experience working in a customer-facing, professional or high-responsibility environment and are looking to develop your career within the security industry? We are seeking a professional, adaptable and customer-focused Contract Support Officer to safeguard a prominent facility in London. This is an excellent opportunity for someone looking to develop their career within the security industry. While previous security experience is desirable, it is not essential. We are particularly interested in candidates who can demonstrate strong transferable skills from customer service, hospitality, retail, facilities, administration, the military, logistics or other professional environments.
The successful candidate will provide exceptional customer service, maintain a clean and professional environment, and support the delivery of a high standard of security across the facility. You will be confident using IT systems, comfortable multitasking, professionally presented and able to communicate effectively with staff, visitors and colleagues at all levels. Within this role, you will carry out ID checks, respond appropriately to emergencies, provide information to staff and visitors, and ensure that any incidents or concerns are reported accurately and professionally. Full training and development opportunities will be available to support the successful candidate in building their security career.
Role Requirements:
- Valid SIA licence
- Excellent customer service and communication skills
- Experience in a customer-facing, professional or high-responsibility environment
- Professional attitude and appearance
- Ability to remain calm, positive and professional when dealing with challenging situations
- Ability to deliver succinct and clear verbal and written reports where necessary
- Ability to be resourceful and proactive when issues arise
- Excellent organisational skills
- Strong attention to detail and situational awareness
- Good IT literacy and confidence using computer-based systems
- Ability to work effectively both independently and as part of a team
- 5-year checkable work history
- Willingness to learn and develop within the security industry
- Ability to operate detecting systems and emergency equipment following appropriate training
Main Duties:
- Act as a point of contact and information centre for staff and visitors
- Ensure all visitors and other callers to the company are provided with clear, concise and professional information in person, over the phone or by email
- Report any issues to the supervisor or duty manager
- Always conduct yourself in a professional manner
- Respond appropriately to emergencies
- Deal with conflict in an appropriate and professional manner when required
- Write up incidents to the standard expected by Management
- Carry out ID checks
- Remain vigilant to Health and Safety risks
- Work on own initiative
- Ensure that the reception area, foyer, staff area and boardroom are kept clean by supervising cleaning staff members
Contract Support Officer - Entry Level Opportunity - City of London employer: Ward
As a Security Team Leader at our prestigious corporate facility in London, EC2R 7HJ, you will join a dynamic and supportive work culture that prioritises employee growth and development. We offer competitive benefits including a company pension scheme, life assurance, and access to exclusive discounts, alongside opportunities for progression and training. Our commitment to exceptional customer service and professional standards ensures a rewarding environment where your leadership skills can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Officer - Entry Level Opportunity - City of London
✨Get Into Local Security Networks
Join local security services forums or groups—these are goldmines for entry-level jobs and can also introduce you to industry veterans. Networking in these communities will help you stay informed about openings and might just connect you to someone at Ward.
✨Attend Security Industry Events
Look for security expos, conferences, or meetups in your area. These events are fantastic for making face-to-face connections with potential employers and learning about the latest trends in security services. Plus, who knows—you might run into someone from Ward!
✨Certifications Matter in Security
Consider getting entry-level certifications like SIA if you haven't already. They show you’re serious about the field. Many employers, including Ward, appreciate candidates who take the initiative to get qualified, setting you apart from the crowd.
✨Use Our Website for Direct Applications
When you find a role you’re interested in at Ward, apply through our website. We make it easy to showcase your skills and enthusiasm directly to the hiring managers, giving you a better chance to stand out in the application process!
We think you need these skills to ace Contract Support Officer - Entry Level Opportunity - City of London
Some tips for your application 🫡
Showcase Your Communication Skills:In security services, being able to communicate clearly is essential—both in writing and verbally. Make sure your CV and cover letter reflect your ability to convey information effectively, whether you have previous experience or not. Highlight any relevant training or certifications you may have completed!
Highlight Relevant Experience (Even the Small Stuff):Even if you're applying for an entry-level role, any experience you have that relates to security services is golden! Talk about part-time jobs, volunteer work, or school projects where you demonstrated responsibility, attention to detail, or teamwork. Even watching over a friend's house can be a great example!
Keep It Professional, Yet Approachable:While an entry-level application should maintain a certain level of professionalism, don't shy away from letting your personality shine through. This can make your application more memorable, especially in an industry where interpersonal skills are key. A friendly tone in your cover letter can help you stand out to Ward.
Tailor Your CV for Specific Roles:When applying to multiple security roles, make sure each CV is tailored for the specific job you’re going for at Ward. It’ll help to emphasise skills directly relevant to the security environment, such as observational skills and the ability to remain calm under pressure. This attention to detail could make all the difference in your application!
How to prepare for a job interview at Ward
✨Get Familiar with Safety Protocols
For a role in security services, it’s super important to have a good grasp of safety and emergency protocols. Brush up on the basic procedures that are commonly used in the industry—for instance, know what actions to take in different threat scenarios. This shows you’re proactive and ready to step into an entry-level role competently.
✨Showcase Your Soft Skills
In security services, it’s not just about following protocols; your communication and situational awareness skills are crucial. Prepare to discuss scenarios where you've had to think on your feet or resolve conflicts, as these experiences highlight your suitability for dealing with real-world security challenges. People skills can set you apart!
✨Dress the Part
Even for an entry-level role, how you present yourself can make a big impact. Dressing smartly—not necessarily formally—demonstrates your respect for the profession. It also helps build a sense of authority and reliability, which are key in security roles.
✨Research Common Questions
Prepare yourself for some specific interview questions about various security scenarios or hypothetical threats. They may ask how you'd respond to a particular situation, so think through potential answers beforehand. Practicing these won’t just help you answer but also build your confidence during the interview with Ward.
