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- Tasks: Ensure security and provide exceptional customer service in a prominent London facility.
- Company: Join a reputable organisation dedicated to safety and professionalism.
- Benefits: Competitive pay, SIA licensing support, gym discounts, and career development opportunities.
- Other info: Flexible shifts with opportunities for progression and training.
- Why this job: Make a real difference while developing your skills in a dynamic environment.
- Qualifications: SIA licence, strong communication skills, and previous security experience required.
The predicted salary is between 30000 - 30000 £ per year.
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?
We are seeking an experienced and adaptable Contract Support Officer to safeguard a prominent facility in London. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential.
Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.
- Pay Rate: £14.80 per hour
- Shift Pattern: Days, Nights and Weekends (Minimum 12 Hours)
- Location: London
Role Requirements: SIA License
Benefits include:
- Financial support for SIA Licensing and renewal
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
- Additional benefits we offer via our ReWard membership:
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
Must have:
- Valid SIA licence
- Good customer service and communication skills
- Proven work experience as a Security Officer (min 1 year)
- Excellent customer service and communication skills
- Professional attitude and appearance
- Ability to deliver succinct and clear verbal and written reports where necessary
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Experience within a Corporate Security (min 1 year)
- Surveillance skills and detail orientation
- 5-year checkable work history
- IT literate - Ability to operate detecting systems and emergency equipment
Main Duties:
- Act as a point of contact and information centre to staff and visitors
- Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email
- Report any issues to the supervisor or duty manager
- Always conduct yourself in a professional manner
- Respond to emergencies
- Deal with conflict in an appropriate manner if required
- Write up incidents to the standard expected by Management
- Carry out ID checks
- Be vigilant to the Health and Safety risks
- Work on own initiative
- Ensure that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members
Contract Support Officer - City of London employer: Ward
Contact Detail:
Ward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Officer - City of London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the City of London and their values. This way, you can tailor your responses to show how you fit right in with their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on showcasing your security experience and customer service skills, as these are key for the Contract Support Officer role.
✨Tip Number 3
Dress to impress! Make sure you look professional and polished for your interview. First impressions count, especially in a role where appearance and demeanour are crucial.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Contract Support Officer - City of London
Some tips for your application 🫡
Show Off Your Security Experience: Make sure to highlight your previous security experience in your application. We want to see how you've handled challenges and maintained a professional demeanour in past roles, so don’t hold back on those details!
Communication is Key: Since excellent communication skills are a must, be sure to showcase your ability to convey information clearly. Whether it’s through your cover letter or CV, let us know how you’ve effectively communicated with customers and colleagues in the past.
Professional Presentation Matters: We’re looking for someone who can maintain a polished appearance. When writing your application, mention how you ensure professionalism in your work environment and how you present yourself to others.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ward
✨Know Your Security Stuff
Brush up on your security knowledge and experience. Be ready to discuss specific situations where you demonstrated your skills, like handling emergencies or conducting ID checks. This will show that you’re not just familiar with the role but have real-world experience to back it up.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Think of examples where you’ve successfully communicated with customers or handled conflicts. This will help you demonstrate your ability to provide exceptional customer service.
✨Dress to Impress
First impressions matter! Make sure you present yourself professionally. Wear smart attire that reflects the polished demeanour expected in a security role. This shows you take the position seriously and understand the importance of maintaining a professional appearance.
✨Be Ready for Situational Questions
Prepare for questions that assess how you’d handle various scenarios, like emergencies or difficult visitors. Think through your responses and use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your problem-solving skills effectively.