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- Tasks: Safeguard a shopping centre while providing top-notch customer service and maintaining security.
- Company: Join a dynamic team in Gillingham, Kent, focused on safety and professionalism.
- Benefits: Earn £13.07 per hour with perks like gym discounts and a company pension.
- Other info: Enjoy flexible shifts and opportunities for progression and training.
- Why this job: Make a real difference by ensuring safety and helping visitors feel welcome.
- Qualifications: Must have SIA licence and at least one year of security experience.
The predicted salary is between 27200 - 27200 £ per year.
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way? We are seeking an experienced and adaptable Retail Security Officer to safeguard a facility in Gillingham, Kent.
The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential.
Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.
- Pay Rate: £13.07 per hour
- Shift Pattern: Days, Nights and Weekends (4 on - 4 off) 42 hours per week
- Location: Shopping Centre, Gillingham, Kent
Role Requirements: SIA License
Benefits include:
- Financial support for SIA Licensing and renewal
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
Additional benefits we offer via our ReWard membership:
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
Must have:
- Valid SIA licence
- Good customer service and communication skills
- Proven work experience as a Security Officer (min 1 year)
- Excellent customer service and communication skills
- Professional attitude and appearance
- Ability to deliver succinct and clear verbal and written reports where necessary
- Ability to be resourceful and proactive when issues arise
- Excellent organisational skills
- Surveillance skills and detail orientation
- 5-year checkable work history
- IT literate - Ability to operate detecting systems and emergency equipment
Main Duties:
- Act as a point of contact and information centre to staff and visitors.
- Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
- Report any issues to the supervisor or duty manager.
- Always conduct yourself in a professional manner.
- Respond to emergencies.
- Deal with conflict in an appropriate manner if required.
- Write up incidents to the standard expected by Management.
- Carry out ID checks.
- Be vigilant to the Health and Safety risks.
- Work on own initiative.
- Ensure that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members.
Security Officer - Hempstead, Gillingham employer: Ward
Contact Detail:
Ward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer - Hempstead, Gillingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common security officer scenarios. Think about how you'd handle emergencies or conflicts, and be ready to showcase your excellent communication skills. Remember, it's all about demonstrating that professional demeanour!
✨Tip Number 3
When you apply through our website, make sure to highlight your customer service experience. The role is all about providing exceptional service, so share specific examples of how you've gone above and beyond in previous positions.
✨Tip Number 4
Stay positive and adaptable! The security field can throw unexpected challenges your way, so show potential employers that you can keep a cool head and maintain a professional attitude, no matter what comes your way.
We think you need these skills to ace Security Officer - Hempstead, Gillingham
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous security experience in your application. We want to see how you've handled similar roles and what skills you've picked up along the way!
Communication is Key: Since excellent communication skills are a must, don’t forget to showcase your ability to interact with people. Use examples from your past roles where you’ve provided exceptional customer service.
Keep it Professional: Your application should reflect a professional attitude and appearance. Make sure your CV and cover letter are well-formatted and free of errors – we love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Ward
✨Know Your Security Basics
Brush up on your security knowledge and experience. Be ready to discuss specific situations where you demonstrated your skills, like handling emergencies or conducting ID checks. This shows you’re not just familiar with the role but have practical experience to back it up.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers or handled conflicts in the past. This will help you stand out as someone who can maintain a professional demeanour under pressure.
✨Dress to Impress
Appearance matters in security roles. Make sure you dress professionally for the interview. A polished look not only reflects your understanding of the job's requirements but also sets a positive tone for the interview.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a difficult customer or responding to an emergency. Think through your responses ahead of time, focusing on how you would remain calm and resourceful. This will demonstrate your ability to think on your feet.