Are you highly organised, customer-focused, and passionate about delivering exceptional administrative support Ward Security is looking for a proactive and detail-oriented Administrator, known internally as a Solutions Hub Team Member, to join Solutions Department. This is an exciting opportunity to become part of a dynamic team that plays a vital role in supporting our clients, managing operational processes, and ensuring the smooth delivery of our security solutions. If you enjoy building strong relationships, working with data and systems, and taking ownership of your workload in a fast-paced environment, we'd love to hear from you. About the Role As a Solutions Hub Team Member, you will be at the heart of our operations, supporting the administration and day-to-day management of client contracts and services. You will work closely with clients, colleagues, and suppliers to ensure invoices, purchase orders, reports, and customer information are managed accurately and efficiently. This role offers variety, responsibility, and the opportunity to make a real impact by supporting service delivery and contributing to an exceptional customer experience. Location: Ward Security HQ - Chatham Dockyard Salary: £28,000 per annum This is a full-time office based role Responsibilities of a Solutions Hub Team Member Managing and supporting a portfolio of client accounts. Building strong relationships with clients and providing regular service updates. Producing daily, weekly, and monthly reports within agreed deadlines. Processing and managing invoices, ensuring accuracy and timely delivery. Handling invoice and finance-related queries professionally and efficiently. Managing the purchase order database, including obtaining, tracking, and applying purchase orders. Uploading invoices and purchase orders to client portals. Maintaining accurate records across company systems, including HubSpot and Servicetrac. Supporting annual Mobile Services renewals and associated invoicing processes. Assisting with customer enquiries, quotations, and identifying opportunities to promote additional security solutions. Investigating and resolving customer issues and complaints in a professional manner. Ensuring compliance with company procedures, client requirements, and industry regulations. Providing general administrative and operational support to ensure the Solutions Hub runs efficiently. Essential Skills & Experience Strong administrative and organisational skills. Excellent communication and customer service abilities. Confident using Microsoft Office applications. High level of IT literacy and accuracy when working with systems and databases. Ability to build positive working relationships with clients and colleagues. Strong attention to detail and ability to manage multiple priorities. Basic understanding of invoicing, finance processes, or purchase orders. Ability to work independently and use initiative. Personal Qualities Professional and approachable. Reliable and dependable. Self-motivated and proactive. Excellent time management skills. Detail-focused with a commitment to quality. Positive attitude and willingness to support colleagues. Punctual and committed to delivering results.
