Security Officer - EC3M, London

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way? We are recruiting a professional and highly motivated Security Officer to support the daily operation of a fast‑paced, client‑focused site. This role is ideal for someone who thrives in a dynamic environment, takes pride in their presentation, and consistently demonstrates a positive, approachable attitude.

The Security Officer will play a key role in maintaining site security while delivering a high standard of customer service. The client has a strong expectation around professionalism, appearance, and attitude, and the successful candidate must be able to always represent the security team and the client to the highest standard.

Role Requirements:

• SIA License

Benefits include:

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Progression, training, and development opportunities
• Additional benefits via our ReWard membership
• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Must have:

• Valid SIA licence
• Good customer service and communication skills
• Proven work experience as a Security Officer (min 1 year)
• Excellent customer service and communication skills
• Professional attitude and appearance
• Ability to deliver succinct and clear verbal and written reports where necessary
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Experience within a Corporate Security (min 1 year)
• Surveillance skills and detail orientation
• 5-year checkable work history
• IT literate — Ability to operate detecting systems and emergency equipment

Main Duties:

• Operational Support: Report directly to the Security Control Room and operate under the direction of the Duty Shift Manager, or the CCTV Supervisor in their absence. Act as a first point of contact for assistance during shifts, supporting colleagues and management as required. Ensure the security operation runs smoothly by proactively identifying issues and offering support where needed. Maintain high visibility across the site and respond promptly to operational demands.
• Patrolling & Break Relief: Carry out regular internal and external patrols in line with site procedures. Provide break relief across the site to ensure continuous operational coverage. Identify, report, and expand any security, safety, or operational concerns.
• Front of House (FOH) & Visitor Management: Support FOH operations, including visitor management and access control. Deliver a professional, friendly, and confident front-facing presence at all times. Assist with event activity at FOH, working closely with the Control Room. Ensure visitors and staff experience a safe, well‑managed, and welcoming environment.
• Security Control Room Support: Assist with operational duties within the Security Control Room when required. Support the monitoring of events, alarms, and incidents under management direction. Communicate clearly and maintain accurate records and reports.
• Loading Bay Support: Assist with loading bay operations during peak and busy periods. Support the safe and secure movement of vehicles, deliveries, and contractors. Liaise effectively with site teams to maintain safety and operational flow.
• Presentation & Client Standards: Maintain a high standard of personal presentation at all times, in line with site and client expectations. Demonstrate a consistently positive, professional, and approachable attitude. Represent the security team and client in a manner that reflects the site’s high standards.

Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. We seek the best talent to uphold our vision “We look after our people; our people look after our clients. We aim to retain and attract the very best of both.”

Why Work For Us: Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in‑house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in‑house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits. At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal‑opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.