Front of House Officer - London - NW1 OTH

Are you a professional Front of House Officer with excellent customer service skills and a welcoming, proactive approach? Can you create a positive first impression, communicate confidently with a variety of people and help maintain a safe, secure and well-managed environment? We want to hear from you. Apply now!

Ward Security is looking for a professional and personable Front of House Officer to join the team at an exciting new mixed-use development in Camden, close to King’s Cross. The development brings together approximately 56,500 sq ft of contemporary office space and dedicated spaces for light-industrial businesses and makers. Designed around creativity, collaboration and sustainability, it also features landscaped public areas, a sheltered pocket park, a communal roof terrace and modern facilities to support occupier wellbeing.

This is an opportunity to become a key part of the on-site experience, providing a professional and welcoming first point of contact for occupiers, visitors, contractors and other guests. Alongside delivering an excellent front-of-house service, you’ll support the wider security operation, helping ensure the building remains safe, secure and running smoothly.

Location: London, NW1 0TH

Nearest tube: St Pancras, Kings Cross

Pay Rate: £16.50 per hour

Shift Pattern: Monday - Friday 0700 - 1900

Requirements: Valid SIA Licence, First Aid qualification and Fire Marshal qualification.

What you can expect:

• Employee Assistance Programme – Access to confidential support and expert advice, 24/7.
• ReWard Benefits Platform – Enjoy discounts on gym memberships, major retailers, travel, restaurants and supermarkets, plus cinema offers.
• Training and Career Development – Opportunities to build your skills and progress within Ward Security.
• Additional Benefits – Company pension, life assurance, employee referral scheme and Cycle to Work scheme.

About the Role:

As a Front of House Officer, you’ll be responsible for delivering a professional and welcoming reception service while supporting the day-to-day security of the development. You’ll need to be approachable, organised and attentive, balancing excellent customer service with the ability to recognise and respond to security concerns.

Your responsibilities will include:

• Front of House and Customer Service: Act as a first point of contact for occupiers, visitors and contractors, greeting everyone professionally, responding to enquiries and creating a positive first impression.
• Visitor and Access Management: Manage visitor sign-in procedures, verify identification where required, issue passes and monitor access and egress in line with site procedures.
• Reception Management: Maintain a professional and organised reception area, handle incoming calls and enquiries, provide accurate information and communicate messages to the relevant teams.
• Security and Site Awareness: Maintain a visible presence, remain alert to suspicious activity and security concerns, and carry out patrols or other security duties as required.
• CCTV and Alarm Monitoring: Monitor security systems where required, report faults or suspicious activity and escalate concerns appropriately.
• Safety and Emergency Response: Support emergency procedures, assist with evacuations, report hazards and incidents, and help ensure fire routes and exits remain clear.
• Communication and Reporting: Maintain accurate records, complete incident reports and communicate effectively with colleagues, management and relevant service partners.
• Professional Standards: Follow site procedures, maintain confidentiality and contribute to a safe, welcoming and well-presented environment.

What we’re looking for:

• A valid SIA Licence, First Aid qualification and Fire Marshal qualification.
• Excellent customer service and communication skills, with a friendly, approachable and professional manner.
• Experience in a front-of-house, reception, customer service or security environment.
• Strong interpersonal skills and the confidence to communicate with occupiers, visitors, contractors and colleagues.
• Good attention to detail, with the ability to manage enquiries, follow procedures and maintain accurate records.
• Basic IT skills and confidence using computer systems and handling day-to-day administrative tasks.
• The ability to remain calm, professional and alert when dealing with challenging situations or emergencies.
• A reliable and flexible approach to working a mixture of day and night shifts.
• High standards of personal presentation, teamwork and a commitment to Health and Safety, equality and inclusion.

What happens next?

Our Talent Team carefully reviews every application and is here to support you throughout your recruitment journey. We’ll keep you informed at every stage and, whatever the outcome, we’ll always get back to you.

Ready to Take the Next Step?

If you’re a confident and customer-focused professional who takes pride in delivering an excellent first impression, we’d love to hear from you. Join Ward Security and play an important role in creating a safe, welcoming and professional environment. Apply today!

Who We Are: Ward Security is a leading security specialist, delivering security strategies, solutions, and services to businesses across the UK. Our services include security personnel, CCTV security systems, property management, canine services, key holding services, response alarm systems, and more.

Why Work for Us? At Ward, our people are at the heart of everything we do. We value individuals who take pride in their work, demonstrate professionalism and are committed to delivering exceptional service. In return, we recognise and celebrate the contributions our people make, creating an environment where everyone has the opportunity to feel valued and succeed.

At Ward, we believe in investing in our people. Whether you’re starting your career in security or ready to take your next step, we’ll support you every step of the way with training, development, and clear career pathways, from frontline roles through to leadership.

Your wellbeing matters. We’re committed to supporting the mental health and wellbeing of our people through our dedicated in-house Mental Health Team and Wellbeing Platform. We’re passionate about creating a supportive workplace where our people feel cared for, respected and empowered to thrive.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.