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- Tasks: Provide exceptional customer service and maintain security at a prominent facility.
- Company: Join Ward Security, a leader in providing top-notch security services across the UK.
- Benefits: Earn £13.85 per hour, enjoy discounts, and access wellness support.
- Why this job: Be part of a friendly team while developing your career in security.
- Qualifications: Must have SIA licence and excellent communication skills.
- Other info: Opportunities for training, progression, and a supportive work environment.
The predicted salary is between 11 - 16 £ per hour.
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way? We are seeking an experienced and adaptable Front of House Officer to safeguard a prominent facility in Central London.
The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential.
Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.
Role Requirements- SIA License
- Financial support for SIA Licensing and renewal
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Progression, training, and development opportunities
- Additional benefits via our ReWard membership
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
- Valid SIA licence
- Good customer service and communication skills
- Proven work experience as a Front of House Officer (min 1 year)
- Excellent customer service and communication skills
- First Aid trained
- Professional attitude and appearance
- Ability to deliver succinct and clear verbal and written reports where necessary
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Surveillance skills and detail orientation
- 5-year checkable work history
- IT literate - Ability to operate detecting systems and emergency equipment
- Act as a point of contact and information centre to staff and visitors.
- Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
- Report any issues to the supervisor or duty manager.
- Always conduct yourself in a professional manner.
- Respond to emergencies.
- Deal with conflict in an appropriate manner if required.
- Write up incidents to the standard expected by Management.
- Carry out ID checks.
- Be vigilant to the Health and Safety risks.
- Work on own initiative.
We seek the best talent to uphold our vision: “We look after our people; our people look after our clients. We aim to retain and attract the very best of both.”
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law.
Front of House Officer - SE1, London employer: Ward Talent Team
Contact Detail:
Ward Talent Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Officer - SE1, London
✨Tip Number 1
Get to know the company! Research Ward Security and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since excellent communication is key for the Front of House Officer role, try role-playing common scenarios with a friend or family member. This will help you feel more confident when interacting with staff and visitors.
✨Tip Number 3
Show off your customer service experience! Be ready to share specific examples of how you've provided exceptional service in the past. This will demonstrate your ability to handle challenges and maintain a professional demeanour.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining our team at Ward Security.
We think you need these skills to ace Front of House Officer - SE1, London
Some tips for your application 🫡
Show Off Your Security Experience: Make sure to highlight your previous security experience in your application. We want to see how you've handled similar roles and what skills you bring to the table, especially in customer service and communication.
Keep It Professional: Since this role is all about maintaining a professional demeanour, ensure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Be Yourself: We love authenticity! Let your personality shine through in your application. Share examples of how you've tackled challenges with a positive mindset and how you’ve provided exceptional service in the past.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Ward Talent Team
✨Know Your Security Basics
Brush up on your security knowledge and protocols. Be ready to discuss your previous experience in the security sector, including any specific situations where you had to respond to emergencies or handle conflicts. This will show that you’re not just familiar with the role but also proactive in ensuring safety.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond for a visitor or resolved a challenging situation. This will highlight your ability to maintain a professional demeanour while delivering top-notch service.
✨Practice Clear Communication
Since excellent communication skills are essential, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend, focusing on how you would provide information to staff and visitors. This will help you feel more confident during the actual interview.
✨Dress the Part
First impressions matter, especially in a Front of House role. Make sure you dress professionally and present yourself well. A polished appearance can set the tone for the interview and demonstrate your understanding of the importance of professionalism in this position.
