Scheduler in Chatham

Are you a highly organised individual and enjoy working in a fast paced environment, creating seamless schedules to ensure safety and efficiency? We want to hear from you! As a Scheduler, you'll be an essential part of a dynamic team that thrives on collaboration and strives for perfection providing a consistent workforce appropriate to the nature of the site being managed and officer annual leave covered with suitably trained officers.

Location: Chatham Headquarters, Chatham Dockyard, Kent

Salary: £27,800 per annum

Shift pattern: Monday - Friday 37.5 hours per week

Key Responsibilities:

• To set up sites on Timegate (scheduling system) with all relevant Operational information required to base roster sites and other information.
• To provide necessary data for other support departments.
• Schedule appropriately trained core officers within the live roster scenario.
• Keep relief officer spreadsheets organised, up to date and managed to reflect Timegate rostering.
• Functional teams to ensure training content reflects the latest security threats and vulnerabilities.
• Sourcing and allocating operational cover in the event of absences across the security portfolio as/when necessary.
• Responding to queries from clients and officers in a professional and courteous manner.
• Work closely with the operational team to ensure service excellence to internal and external clients.
• To liaise regularly with HR to communicate sites that have recruitment needs or long-term sick issues reducing the relief options for annual leave or absence.
• To collate annual leave requests and provide responses utilising the company systems tools and trained relief officers available to approve, where possible, within the company annual leave policy and holiday budgets provided.

Qualifications and skills:

• Excellent knowledge of Microsoft Office systems.
• Patience and clear communication to all officers, managers and where necessary, clients.
• Proven problem-solving skills; ability to visualise a problem or situation and think abstractly to solve it.
• Ability to work under pressure and handle unexpected changes.
• Excellent administration and communication skills.

Who We Are:

Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

Why Work For Us?

We seek the best talent to uphold our vision “We look after our people; our people look after our clients. We aim to retain and attract the very best of both”. Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.