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- Tasks: Monitor CCTV, ensure security, and provide excellent customer service.
- Company: Join Ward Security, a leading provider of security solutions in the UK.
- Benefits: Enjoy competitive pay, SIA licensing support, gym discounts, and a pension scheme.
- Why this job: Be part of a dynamic team ensuring safety while developing your skills.
- Qualifications: Must have SIA and CCTV licenses, plus strong communication skills.
- Other info: Opportunities for career growth and a supportive work environment.
The predicted salary is between 11 - 17 £ per hour.
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way? We are seeking an experienced and adaptable CCTV Controller/Supervisor to safeguard a prominent facility in London.
The CCTV Controller/Supervisor plays a pivotal role in supporting the day-to-day function of the Security operation. They must familiarise themselves with duties that need to be fulfilled, to be resilient to stepping down and stepping up to meet the operational needs.
Working as part of a team of security professionals, the primary role of this position is to provide customer services and security protection to MAPP staff, premises, and assets, ensuring that those duties are always carried out to the highest standards.
Role Requirements:
- SIA License
- CCTV License
- Good customer service and communication skills
- CCTV Controller/Supervisor experience - minimum 1 year
- Excellent Organisational and Time Management skills
- Experience within Corporate Security (Min 1 Year)
- Surveillance skills and detail orientation
- 5 year checkable work history
- IT literate - Ability to operate detecting systems and emergency equipment
Main Duties:
- Monitor the CCTV Cameras closely and identify any threats or suspicious behaviour
- Operating, monitoring, and responding to security and safety systems including CCTV, Access Control, Alarms monitoring and Fire alarms
- Provide full handover at end of shift to the oncoming DSM/CCTV Supervisor
- Book the team on duty using the automated system
- Work closely with the Duty Shift Manager in running the day-to-day security operation
- Follow the directions of the Security Shift Manager & Security Manager
- To deputise for the Shift Manager whenever required
- Conduct external and various internal patrol duties
- Support occupiers, contractors, visitors and tourists with enquiries
- Report writing following security investigations or incidents
- Management of all communications from the Security Control Room
- Ensure compliance with the Assignment Instructions, Risk Assessment, Policies & Procedures
- Bring to the immediate attention of Duty Shift Manager, Security Manager and/or Property Management Team of any incident or complaint
- Ensure all record keeping maintains accuracy
- Fulfil AdHoc duties/tasks assigned to the highest standards
- Be prepared to step down and step up due to operational requirements
- Ensure your working environment is always clean and presentable
Benefits include:
- Financial support for SIA Licensing and renewal
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Progression, training, and development opportunities
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law.
CCTV Controller/Supervisor - EC2V, London employer: Ward Talent Team
Contact Detail:
Ward Talent Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Controller/Supervisor - EC2V, London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ward Security. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on showcasing your previous security experience and how it aligns with the CCTV Controller/Supervisor role. Confidence is key!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable for your interview. A smart appearance shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace CCTV Controller/Supervisor - EC2V, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CCTV Controller/Supervisor role. Highlight your relevant experience, especially in security and customer service, and don’t forget to mention your SIA and CCTV licenses!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've handled challenges in previous security roles and how you maintain a professional demeanour.
Show Off Your Communication Skills: Since excellent communication is key for this position, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase any experience you have in customer service or teamwork.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Ward Security!
How to prepare for a job interview at Ward Talent Team
✨Know Your Stuff
Before the interview, make sure you’re familiar with the role of a CCTV Controller/Supervisor. Brush up on your knowledge of CCTV systems, security protocols, and customer service best practices. This will help you answer questions confidently and show that you're serious about the position.
✨Showcase Your Experience
Be ready to discuss your previous security experience in detail. Highlight specific situations where you demonstrated excellent communication skills or handled challenging scenarios. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Dress the Part
Even if the interview is casual, dressing professionally can make a great first impression. Opt for smart attire that reflects the seriousness of the role. It shows respect for the interviewers and the position you’re applying for.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It demonstrates your interest in the company and helps you assess if it’s the right fit for you.
