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- Tasks: Ensure security and safety at various sites while providing excellent customer service.
- Company: Join Ward Security, a leading provider of security services in the UK.
- Benefits: Enjoy flexible hours, competitive pay, gym discounts, and a supportive work environment.
- Other info: Opportunities for career growth through training and development programmes.
- Why this job: Gain valuable experience in the security industry while making a real difference.
- Qualifications: Must have SIA licence, customer service skills, and a positive attitude.
The predicted salary is between 25000 - 30000 £ per year.
Are you looking to gain more experience within the security industry? Are you an experienced security officer looking for flexible hours across multiple sites in Birmingham region of the UK and would like the opportunity to apply your skills and experience within the Birmingham Team at Ward?
As a Contract Support Officer you will be responsible for access control to the building, meeting and greeting visitors, contractors and staff. You will be vigilant and the first point of call for any suspicious activity. Your duties will include:
- Carrying out ID checks
- Responding to emergencies
- Providing information to all staff and visitors
The successful candidate will need to have customer service experience and excellent personal presentation, as these sites can be very busy dealing with members of the public. You will also be required to cover sickness, holidays and events when necessary, including last minute cover when contacted. Full flexibility is a must for this role.
Role Requirements:
- Door Supervisor SIA licence
- UK Driving licence and use of own vehicle (essential)
Main Duties:
- Provide the security measures necessary for the safeguarding of the property and people within the premises
- Cover reception duties if/when required (Front of House experience is desired)
- Protect the premises from possible unauthorised entry
- Ensure effective security of the assigned patrol locations
- Detect those responsible for losses or malicious damage
- Ensure that all persons wishing to enter the premises are fully identified
- Provide a robust and efficient emergency response system
- Offer advice/assistance to staff and visitors
- Patrol the site and buildings to prevent fire, flood, theft and damage
- Deter unauthorised activity
- Search premises and people as instructed
- Provide access to cleaners and maintenance staff as instructed
- Provide first aid response
- Check and validate all staff, visitors and contractors passes
- Issue and log keys; ensure their security and safe return after use
- Operate, monitor and respond to installed security and safety systems
- Maintain a log of occurrences
- Production of incident reports
- Direct and assist visitors
- Lock and unlock offices as necessary
- Check firefighting equipment
- Monitor and oversee the effective performance of security equipment
- Comply with and operate site security instructions and policies
- Respond as necessary to emergencies, including assistance to the emergency services
Must Haves:
- Valid SIA licence
- Valid CCTV licence (desired, not essential)
- UK Drivers licence
- Proven work experience as a Security Officer (minimum 1 year)
- Experience in Front of House/Reception duties
- Excellent customer service and communication skills
- High level of self-presentation
- IT literate - Ability to operate detecting systems and emergency equipment
- Quick thinking and problem-solving skills
- A positive attitude to dealing with people and taking on challenges
Who We Are:
Ward Security provides security services solutions to a range of UK businesses. With over 1500+ of our amazing people operating nationally, we seek the best talent to uphold our vision: “We look after our people; our people look after our clients.”
Why Work For Us?
Apart from joining our friendly team, we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, Leadership Development Programme, online eLearning and development programmes for a career path.
Contract Support Officer - Birmingham - England in York employer: Ward Security
Contact Detail:
Ward Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Officer - Birmingham - England in York
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to appear. Research companies you’re interested in, and send them a message expressing your interest. Sometimes, they might have roles that aren’t advertised yet.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to the security industry. Think about how you would handle emergencies or customer service situations, as these are key in the Contract Support Officer role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities with us, making it easier to land that dream job in Birmingham.
We think you need these skills to ace Contract Support Officer - Birmingham - England in York
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in security and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Contract Support Officer role. Be genuine and let your personality come through – we love a bit of character!
Show Off Your Flexibility: Since flexibility is key for this role, make sure to mention your availability clearly. Whether it's days, nights, or weekends, we want to know you can jump in when needed!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ward Security
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Contract Support Officer. Familiarise yourself with access control procedures, emergency response protocols, and customer service expectations. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with the public, be prepared to discuss your previous customer service experience. Think of specific examples where you handled difficult situations or provided exceptional service. This will show that you can maintain professionalism even in busy environments.
✨Dress to Impress
Personal presentation is key in this role, so dress smartly for your interview. Aim for a professional look that reflects the standards expected in the security industry. This not only shows respect for the interviewers but also gives them a glimpse of how you would present yourself on the job.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Prepare for questions about how you would handle emergencies, suspicious activity, or conflicts with visitors. Practising your responses will help you think on your feet and demonstrate your quick-thinking and problem-solving skills.