At a Glance
- Tasks: Ensure security and safety at various sites while providing excellent customer service.
- Company: Join Ward Security, a leading provider of security solutions in the UK.
- Benefits: Enjoy flexible hours, competitive pay, gym discounts, and a supportive work environment.
- Other info: Opportunities for career growth and development through in-house training.
- Why this job: Gain valuable experience in the security industry while making a real difference.
- Qualifications: Must have SIA licence, customer service skills, and a positive attitude.
The predicted salary is between 26500 - 28000 £ per year.
Are you looking to gain more experience within the security industry? Are you an experienced security officer looking for flexible hours across multiple sites in Birmingham region of the UK and would like the opportunity to apply your skills and experience within the Birmingham Team at Ward? Apply now!
As a Contract Support Officer you will be the access control to the building, meeting and greeting visitors, contractors and staff. You will be vigilant and be the first point of call for any suspicious activity. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors.
The successful candidate will need to have customer service experience and excellent personal presentation, as these sites can be very busy dealing with members of the public, outside working, patrolling and Front of House duties as required. The suitable candidate will be able to cover sickness, holidays and events when required, including last minute cover when contacted. Full flexibility is a must for this role.
Role Requirements:
- Door Supervisor SIA licence and UK Driving licence and use of own vehicle (essential)
Main Duties:
- To provide the security measures necessary for the safeguarding of the property and people within the premises
- Cover reception duties if/when required (Front of House experience is desired)
- To protect the premises from possible unauthorised entry by use of force or illegal instruments whereby a loss of goods may result in subsequent damage to the client's business.
- To ensure effective security of the assigned patrol locations against damage by fire, water, theft or vandalism.
- To detect, where possible, those responsible for losses or malicious damage to the client's property.
- To ensure that all persons wishing to enter the premises are fully identified as belonging to either the authorised client's personnel or visitors whom the client management can verify.
- To ensure that all reasonable instructions the client issues are implicitly and swiftly acknowledged.
- To provide a robust and efficient emergency response system to any emergency within the premises/building.
- To offer advice / assistance to staff and visitors
- Protect the premises, property and personnel from theft, damage and violence
- Patrol the site and buildings to prevent fire, flood, theft and damage
- To deter unauthorised activity
- Search premises and people as instructed
- Provide access to cleaners and maintenance staff as instructed
- Provide first aid response
- Provide staff to assist, as directed, in support of programmes, corporate events and functions
- Checking and validating all staff, visitors and contractors passes
- Issue and log keys; ensure their security and safe return after use
- Operating, monitoring and responding to installed security and safety systems including CCTV, access control, intruder and fire alarms
- Maintaining a log of occurrences
- Production of incident reports
- Direct and assist visitors
- Locking and unlocking of offices as necessary
- Checking of firefighting equipment
- Monitoring and overseeing the effective performance of security equipment
- Comply with and operate site security instructions and policies
- Comply with and operate site emergency and Health & Safety procedures; respond as necessary to emergencies, including assistance to the emergency services in the event of fire/bomb threats
Must Haves:
- Valid SIA licence
- Valid CCTV licence (desired, not essential)
- UK Drivers licence
- Proven work experience as a Security Officer (minimum 1 year)
- Experience in Front of House/Reception duties
- Excellent customer service and communication skills
- High level of self-presentation
- IT literate - Ability to operate detecting systems and emergency equipment
- Quick thinking and problem-solving skills
- A positive attitude to dealing with people and taking on challenges
Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Contract Support Officer - Birmingham - England in Wombourne employer: Ward Security
At Ward Security, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and personal growth. Our Birmingham team benefits from flexible working hours, comprehensive training opportunities through our in-house Academy, and a range of perks including discounted gym memberships and a 24/7 Employee Assistance Programme. Join us to be part of a dedicated team where your contributions are recognised and rewarded, and where you can develop a meaningful career in the security industry.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Officer - Birmingham - England in Wombourne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ward Security. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience as a security officer aligns with the role of Contract Support Officer. Confidence is key!
✨Tip Number 3
Dress to impress! Since personal presentation is important for this role, make sure you look sharp for your interview. A smart appearance can make a great first impression and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a nice touch that many candidates overlook!
We think you need these skills to ace Contract Support Officer - Birmingham - England in Wombourne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contract Support Officer role. Highlight your relevant experience in security, customer service, and any specific skills that match the job description. We want to see how you fit into our team!
Show Off Your Flexibility:Since this role requires full flexibility, be sure to mention your availability clearly. Let us know when you can work, whether it's days, nights, or weekends. We appreciate candidates who are ready to jump in when needed!
Highlight Your Customer Service Skills:As a Contract Support Officer, you'll be interacting with the public regularly. Share examples of your customer service experience and how you've handled challenging situations. We love seeing candidates who can keep their cool under pressure!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can't wait to hear from you!
How to prepare for a job interview at Ward Security
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Contract Support Officer. Familiarise yourself with access control procedures, emergency response protocols, and customer service expectations. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with the public, be prepared to discuss your previous customer service experience. Think of specific examples where you handled difficult situations or provided exceptional service. This will highlight your ability to remain calm and professional under pressure.
✨Dress to Impress
First impressions matter, especially in a security role. Dress smartly and ensure your personal presentation is top-notch. This not only shows respect for the interviewers but also reflects the high standards expected in the role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle various scenarios, such as dealing with suspicious activity or responding to emergencies. Prepare by thinking through potential situations and your responses. This will show that you can think on your feet and are ready for the challenges of the job.
