At a Glance
- Tasks: Ensure security and safety at various sites while providing excellent customer service.
- Company: Join Ward Security, a leading provider of security solutions in the UK.
- Benefits: Enjoy flexible hours, competitive pay, gym discounts, and a supportive work environment.
- Other info: Opportunities for career growth and development through in-house training.
- Why this job: Gain valuable experience in the security industry while making a real difference.
- Qualifications: Must have SIA licence, customer service skills, and a positive attitude.
The predicted salary is between 26500 - 27500 £ per year.
Are you looking to gain more experience within the security industry? Are you an experienced security officer looking for flexible hours across multiple sites in Birmingham region of the UK and would like the opportunity to apply your skills and experience within the Birmingham Team at Ward?
As a Contract Support Officer you will be responsible for access control to the building, meeting and greeting visitors, contractors and staff. You will be vigilant and the first point of call for any suspicious activity. Your duties will include carrying out ID checks, responding to emergencies, and providing information to all staff and visitors.
The successful candidate will need to have customer service experience and excellent personal presentation, as these sites can be very busy dealing with members of the public, outside working, patrolling and Front of House duties as required. Full flexibility is a must for this role.
- Pay Rate: £12.70 per hour
- Shift Pattern: Days, Nights and Weekends (full flexibility required)
- Location: Sites based in Birmingham
Role Requirements:
- Door Supervisor SIA licence
- UK Driving licence and use of own vehicle (essential)
Main Duties:
- Provide the security measures necessary for the safeguarding of the property and people within the premises
- Cover reception duties if/when required (Front of House experience is desired)
- Protect the premises from possible unauthorised entry
- Ensure effective security of the assigned patrol locations
- Detect those responsible for losses or malicious damage
- Ensure that all persons wishing to enter the premises are fully identified
- Provide a robust and efficient emergency response system
- Offer advice/assistance to staff and visitors
- Patrol the site and buildings to prevent fire, flood, theft and damage
- Deter unauthorised activity
- Search premises and people as instructed
- Provide access to cleaners and maintenance staff as instructed
- Provide first aid response
- Check and validate all staff, visitors and contractors passes
- Issue and log keys; ensure their security and safe return after use
- Operate, monitor and respond to installed security and safety systems
- Maintain a log of occurrences
- Production of incident reports
- Direct and assist visitors
- Locking and unlocking of offices as necessary
- Check firefighting equipment
- Comply with and operate site security instructions and policies
- Respond to emergencies, including assistance to the emergency services
Must Haves:
- Valid SIA licence
- Valid CCTV licence (desired, not essential)
- UK Drivers licence
- Proven work experience as a Security Officer (minimum 1 year)
- Experience in Front of House/Reception duties
- Excellent customer service and communication skills
- High level of self-presentation
- IT literate - Ability to operate detecting systems and emergency equipment
- Quick thinking and problem-solving skills
- A positive attitude to dealing with people and taking on challenges
Ward Security provides security services solutions to a range of UK businesses. We seek the best talent to uphold our vision: “We look after our people; our people look after our clients.”
Why Work For Us?
We offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We provide opportunities through our in-house Training Academy, Leadership Development Programme, online eLearning and development programmes for a career path. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law.
Contract Support Officer - Birmingham - England in Tidbury Green employer: Ward Security
At Ward Security, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and employee wellbeing. Our Contract Support Officers in Birmingham benefit from flexible working hours, comprehensive training opportunities through our in-house Academy, and a range of perks including discounted gym memberships and retail vouchers. Join us to be part of a dedicated team where your contributions are recognised and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Officer - Birmingham - England in Tidbury Green
✨Tip Number 1
Get to know the company! Research Ward Security and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the unexpected! As a Contract Support Officer, you'll need to think on your feet. Practice answering situational questions and role-play scenarios to showcase your problem-solving skills during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Ward Security team. Don’t miss out on this opportunity!
We think you need these skills to ace Contract Support Officer - Birmingham - England in Tidbury Green
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contract Support Officer role. Highlight your relevant experience in security, customer service, and any specific skills that match the job description. We want to see how you fit into our team!
Show Off Your Flexibility:Since this role requires full flexibility, be sure to mention your availability in your application. Let us know if you can cover shifts at short notice or work weekends and nights. We love candidates who are ready to jump in when needed!
Highlight Your Customer Service Skills:As a Contract Support Officer, you'll be interacting with visitors and staff regularly. Make sure to showcase your customer service experience and any examples of how you've handled challenging situations. We value great communication skills!
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, your application goes straight to us, and we can review it promptly. Plus, it shows you're keen on joining our team at Ward Security!
How to prepare for a job interview at Ward Security
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Contract Support Officer. Familiarise yourself with access control procedures, emergency response protocols, and customer service expectations. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with the public, be prepared to discuss your previous customer service experience. Think of specific examples where you handled difficult situations or provided exceptional service. This will highlight your ability to remain calm and professional under pressure.
✨Dress to Impress
First impressions matter, especially in a security role. Ensure you present yourself well by dressing smartly and maintaining a professional appearance. This not only reflects your personal standards but also shows respect for the interview process and the company.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and quick thinking. Practice responding to potential situations you might encounter on the job, such as dealing with suspicious activity or managing an emergency. This will help you articulate your thought process during the interview.
