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- Tasks: Provide exceptional customer service and maintain security at a prominent facility.
- Company: Join Ward Security, a leading provider of security services in the UK.
- Benefits: Earn £13.85 per hour with perks like gym discounts and SIA licensing support.
- Other info: Opportunities for career growth through training and development programmes.
- Why this job: Be part of a friendly team and make a real impact in a dynamic environment.
- Qualifications: Must have SIA licence and proven experience as a Front of House Officer.
The predicted salary is between 28000 - 29000 £ per year.
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way? We are seeking an experienced and adaptable Front of House Officer to safeguard a prominent facility in Central London.
The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential.
Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.
- Pay Rate: £13.85 per hour
- Shift Pattern: Saturday to Sunday, nights
- Location: SE1, London
Role Requirements: SIA License
Benefits include:
- Financial support for SIA Licensing and renewal
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
Must have:
- Valid SIA licence
- Good customer service and communication skills
- Proven work experience as a Front of House Officer (min 1 year)
- Excellent customer service and communication skills
- First Aid trained
- Professional attitude and appearance
- Ability to deliver succinct and clear verbal and written reports where necessary
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Surveillance skills and detail orientation
- 5-year checkable work history
- IT literate - Ability to operate detecting systems and emergency equipment
Main Duties:
- Act as a point of contact and information centre to staff and visitors.
- Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
- Report any issues to the supervisor or duty manager.
- Always conduct yourself in a professional manner.
- Respond to emergencies.
- Deal with conflict in an appropriate manner if required.
- Write up incidents to the standard expected by Management.
- Carry out ID checks.
- Be vigilant to the Health and Safety risks.
- Work on own initiative.
Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally, we seek the best talent to uphold our vision: “We look after our people; our people look after our clients. We aim to retain and attract the very best of both.”
Why Work For Us? Apart from joining our friendly team, we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people, we have an in-house Mental Health Team, Wellbeing Platform, and an inclusive culture recognised in our Diversity Champion.
Front of House Officer - SE1, London - England in Surrey employer: Ward Security
Contact Detail:
Ward Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Officer - SE1, London - England in Surrey
✨Tip Number 1
Get your SIA licence sorted if you haven't already! It's a must-have for this role, and having it ready shows you're serious about the job. Plus, we can help with financial support for licensing and renewal!
✨Tip Number 2
Brush up on your communication skills! As a Front of House Officer, you'll be the face of the company, so practice being clear and concise when giving information. Remember, a friendly smile goes a long way!
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you've gone above and beyond for a customer. We love to see candidates who can demonstrate their ability to handle challenges with a positive attitude.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our amazing team at Ward Security!
We think you need these skills to ace Front of House Officer - SE1, London - England in Surrey
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous security experience in your application. We want to see how you've handled similar roles and what skills you bring to the table, especially in customer service and communication.
Keep It Professional: Your application should reflect the professional demeanour we expect from a Front of House Officer. Use clear and concise language, and make sure your presentation is polished – this is your first impression!
Be Specific About Skills: Don’t just list your skills; give examples of how you've used them in past roles. Whether it’s multitasking or dealing with emergencies, we want to know how you’ve excelled in these areas.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ward Security
✨Know Your Stuff
Before the interview, brush up on your security knowledge and customer service skills. Familiarise yourself with common scenarios you might face as a Front of House Officer, like handling emergencies or dealing with difficult visitors. This will help you answer questions confidently and show that you're prepared.
✨Dress to Impress
Since this role requires a professional appearance, make sure you dress smartly for the interview. A polished look not only reflects your understanding of the job's requirements but also sets a positive tone for your first impression. Remember, you want to convey that you take the role seriously!
✨Practice Your Communication Skills
Excellent communication is key in this role, so practice articulating your thoughts clearly. You could even role-play common interview questions with a friend. Focus on being concise and clear, especially when discussing your previous experiences in security and customer service.
✨Show Your Problem-Solving Skills
Be ready to discuss how you've handled challenges in the past. Think of specific examples where you maintained a positive mindset during tough situations. This will demonstrate your ability to stay calm under pressure and your resourcefulness, which are crucial traits for a Front of House Officer.