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- Tasks: Ensure safety and security while delivering a welcoming front-of-house experience.
- Company: Join Ward Security, a leading provider of security services in the UK.
- Benefits: Earn £16.38 per hour with great perks like a pension and life assurance.
- Other info: Enjoy career growth opportunities through training and development programmes.
- Why this job: Be part of a friendly team and make a real difference in people's safety.
- Qualifications: Must have a valid SIA licence and excellent customer service skills.
The predicted salary is between 30000 - 35000 £ per year.
We are looking for a professional and dependable Front of House Security Officer to join our team in London. In this role, you will be responsible for ensuring the safety and security of our clients, visitors, and staff while delivering a welcoming and professional front-of-house experience.
Your duties will include:
- Monitoring and patrolling the premises
- Managing access control
- Responding promptly to incidents
- Maintaining a visible and reassuring presence
The ideal candidate will be confident, well-presented, and customer-focused, with excellent communication skills and a proactive, positive attitude. You will play a key role in providing an efficient, courteous, and effective service to our clients and visitors.
Must have:
- Valid SIA licence - CCTV desirable
- Good customer service and communication skills
- Experience within a similar position is preferred
- 5-year checkable work history
Duties:
- Able to carry out regular patrols
- Quick learner with the ability to adapt
- Comfortable standing for long periods
- Responsible for opening and closing the building and terraces
- Delivers excellent customer service
- Capable of working effectively under pressure
- Able to de-escalate situations, including incidents involving young people and anti-social behaviour
- Provide First Aid assistance when required
- Able to interact with stakeholders and tenants
- Prepared to respond to any incidents that may occur (full training will be provided on site)
Benefits include:
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
Ward Security provides security services solutions to a range of UK businesses. We seek the best talent to uphold our vision: “We look after our people; our people look after our clients.”
Why Work For Us? Apart from joining our friendly team, we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
To support the wellbeing of our people, we have an in-house Mental Health Team, Wellbeing Platform, and an inclusive culture recognised in our Diversity Champion.
Front of House Officer - Sancroft - England in Surrey employer: Ward Security
Contact Detail:
Ward Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Officer - Sancroft - England in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the security industry, especially those who work at Ward Security. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show up in style! When you go for interviews or meet-ups, dress smartly and present yourself well. First impressions matter, especially in a front-of-house role where professionalism is key.
✨Tip Number 3
Practice your communication skills! Since you'll be interacting with clients and visitors, being able to communicate clearly and confidently will set you apart. Role-play common scenarios to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us.
We think you need these skills to ace Front of House Officer - Sancroft - England in Surrey
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention your SIA licence and any customer service experience that aligns with the Front of House Officer role – it’ll make you stand out!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the important bits.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Ward Security
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Front of House Security Officer. Familiarise yourself with the key duties mentioned in the job description, such as monitoring premises and managing access control. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, be prepared to discuss your previous experiences in delivering excellent customer service. Think of specific examples where you went above and beyond to assist clients or de-escalate situations. This will highlight your proactive attitude and ability to handle pressure.
✨Dress to Impress
As a Front of House Officer, first impressions matter. Dress professionally for your interview to reflect the welcoming and professional front-of-house experience the company aims to provide. A well-presented appearance will reinforce your confidence and commitment to the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with anti-social behaviour or responding to incidents. Practise your responses to these scenario-based questions, focusing on your problem-solving skills and ability to remain calm under pressure. This will show that you're ready to take on the challenges of the role.