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- Tasks: Provide top-notch customer service and maintain security at a prominent London facility.
- Company: Join Ward Security, a leading provider of security solutions in the UK.
- Benefits: Earn £14.80 per hour with perks like gym discounts and SIA licensing support.
- Other info: Enjoy career growth opportunities through training and development programmes.
- Why this job: Be part of a friendly team while making a real impact on safety and security.
- Qualifications: Must have SIA licence and proven experience in security roles.
The predicted salary is between 29600 - 30800 £ per year.
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way? We are seeking an experienced and adaptable Contract Support Officer to safeguard a prominent facility in London.
The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential.
Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.
- Pay Rate: £14.80 per hour
- Shift Pattern: Days, Nights and Weekends (Minimum 12 Hours)
- Location: London
Role Requirements:
- SIA License
Benefits include:
- Financial support for SIA Licensing and renewal
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
- Additional benefits via our ReWard membership:
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
Must have:
- Valid SIA licence
- Good customer service and communication skills
- Proven work experience as a Security Officer (min 1 year)
- Excellent customer service and communication skills
- Professional attitude and appearance
- Ability to deliver succinct and clear verbal and written reports where necessary
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Experience within Corporate Security (min 1 year)
- Surveillance skills and detail orientation
- 5-year checkable work history
- IT literate - Ability to operate detecting systems and emergency equipment
Main Duties:
- Act as a point of contact and information centre to staff and visitors.
- Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
- Report any issues to the supervisor or duty manager.
- Always conduct yourself in a professional manner.
- Respond to emergencies.
- Deal with conflict in an appropriate manner if required.
- Write up incidents to the standard expected by Management.
- Carry out ID checks.
- Be vigilant to the Health and Safety risks.
- Work on own initiative.
- Ensure that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members.
Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally, we seek the best talent to uphold our vision: “We look after our people; our people look after our clients. We aim to retain and attract the very best of both.”
Why Work For Us? Apart from joining our friendly team, we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people, we have an in-house Mental Health Team, Wellbeing Platform, and an inclusive culture recognised in our Diversity Champion.
Contract Support Officer - City of London - England in Surrey employer: Ward Security
Contact Detail:
Ward Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Officer - City of London - England in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the security sector and let them know you're on the hunt for a Contract Support Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to security and customer service. We recommend role-playing with a friend or family member to boost your confidence and ensure you can articulate your experience clearly.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, whether at a job fair or an informal chat, highlight your SIA licence and any relevant experience. Make sure they see how you can bring value to their team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Contract Support Officer - City of London - England in Surrey
Some tips for your application 🫡
Show Off Your Security Experience: Make sure to highlight your previous security experience in your application. We want to see how you've handled challenges in the past and what skills you bring to the table, so don’t hold back!
Communicate Clearly: Since excellent communication skills are a must, ensure your application is clear and concise. Use straightforward language and structure your thoughts well – we appreciate a polished presentation!
Be Professional: Your application should reflect the professional demeanour we expect from our team. Keep it formal yet friendly, and remember to proofread for any typos or errors before hitting send.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Ward Security
✨Know Your Security Basics
Brush up on your security knowledge before the interview. Be ready to discuss your previous experience as a Security Officer, focusing on specific situations where you demonstrated excellent customer service and handled emergencies effectively.
✨Show Off Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly. Prepare examples of how you've provided information to staff and visitors in past roles, and be ready to demonstrate your ability to handle conflict calmly and professionally.
✨Dress to Impress
First impressions matter! Make sure you present yourself in a professional manner. Wear smart attire that reflects the polished image expected in a security environment, and pay attention to your grooming.
✨Be Prepared for Situational Questions
Expect questions that assess your problem-solving skills and ability to multitask. Think of scenarios where you had to act quickly or manage multiple tasks at once, and be ready to explain how you handled them while maintaining a positive attitude.