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- Tasks: Ensure security and safety at various sites while providing excellent customer service.
- Company: Join Ward Security, a leading provider of security solutions in the UK.
- Benefits: Enjoy flexible hours, competitive pay, gym discounts, and a supportive work environment.
- Other info: Opportunities for career growth through training and development programmes.
- Why this job: Gain valuable experience in the security industry while making a real difference.
- Qualifications: Must have SIA licence, customer service skills, and a positive attitude.
The predicted salary is between 25000 - 30000 £ per year.
Are you looking to gain more experience within the security industry? Are you an experienced security officer looking for flexible hours across multiple sites in Birmingham region of the UK and would like the opportunity to apply your skills and experience within the Birmingham Team at Ward?
As a Contract Support Officer you will be responsible for access control to the building, meeting and greeting visitors, contractors and staff. You will be vigilant and be the first point of call for any suspicious activity. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors.
The successful candidate will need to have customer service experience and excellent personal presentation, as these sites can be very busy dealing with members of the public. You will also be required to cover sickness, holidays and events when necessary, including last minute cover when contacted. Full flexibility is a must for this role.
Role Requirements:- Door Supervisor SIA licence
- UK Driving licence and use of own vehicle (essential)
- To provide the security measures necessary for the safeguarding of the property and people within the premises.
- Cover reception duties if/when required (Front of House experience is desired).
- To protect the premises from possible unauthorised entry.
- To ensure effective security of the assigned patrol locations against damage by fire, water, theft or vandalism.
- To detect those responsible for losses or malicious damage to the client's property.
- To ensure that all persons wishing to enter the premises are fully identified.
- To provide a robust and efficient emergency response system.
- To offer advice/assistance to staff and visitors.
- Patrol the site and buildings to prevent fire, flood, theft and damage.
- Search premises and people as instructed.
- Provide first aid response.
- Checking and validating all staff, visitors and contractors passes.
- Operating, monitoring and responding to installed security and safety systems.
- Maintaining a log of occurrences and production of incident reports.
- Locking and unlocking of offices as necessary.
- Comply with and operate site security instructions and policies.
- Valid SIA licence
- Valid CCTV licence (desired, not essential)
- UK Drivers licence
- Proven work experience as a Security Officer (minimum 1 year)
- Experience in Front of House/Reception duties
- Excellent customer service and communication skills
- High level of self-presentation
- IT literate - Ability to operate detecting systems and emergency equipment
- Quick thinking and problem-solving skills
- A positive attitude to dealing with people and taking on challenges
Ward Security provides security services solutions to a range of UK businesses. We seek the best talent to uphold our vision: “We look after our people; our people look after our clients.”
Why Work For Us? Apart from joining our friendly team, we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy and development programmes for a career path.
Contract Support Officer - Birmingham - England in Surrey employer: Ward Security
Contact Detail:
Ward Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Officer - Birmingham - England in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the security industry, especially those already working at Ward Security. A friendly chat can open doors and give you insider info on what they're looking for.
✨Tip Number 2
Be ready for anything! Since flexibility is key for this role, make sure you're prepared to discuss your availability during interviews. Show them you're up for the challenge of covering shifts at short notice.
✨Tip Number 3
Practice your customer service skills! As a Contract Support Officer, you'll be the face of the company. Brush up on your communication and problem-solving skills to impress during any role-play scenarios in interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Contract Support Officer - Birmingham - England in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in security and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Contract Support Officer role. Be genuine and let your personality come through – we love a bit of character!
Show Off Your Flexibility: Since flexibility is key for this role, make sure to mention your availability clearly. Whether it's days, nights, or weekends, we want to know you can jump in when needed!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ward Security
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Contract Support Officer. Familiarise yourself with access control procedures, emergency response protocols, and customer service expectations. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this role involves meeting and greeting visitors, it's crucial to highlight your customer service experience. Prepare examples of how you've handled difficult situations or provided excellent service in the past. This will show that you can maintain professionalism even in busy environments.
✨Dress to Impress
Personal presentation is key in this role, so dress smartly for your interview. Opt for professional attire that reflects the standards expected in the security industry. This not only shows respect for the interviewers but also gives them a glimpse of how you'll present yourself on the job.
✨Be Ready for Scenario Questions
Expect to be asked about how you'd handle specific situations, such as dealing with suspicious activity or responding to emergencies. Think through potential scenarios beforehand and prepare your responses. This will demonstrate your quick thinking and problem-solving skills, which are essential for the role.