At a Glance
- Tasks: Provide exceptional customer service and maintain security at a prominent facility.
- Company: Join Ward Security, a leader in providing top-notch security solutions across the UK.
- Benefits: Enjoy competitive pay, SIA licensing support, gym discounts, and a supportive work environment.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
- Why this job: Make a real difference while developing your skills in a dynamic security role.
- Qualifications: Must have SIA licence and proven experience in security with excellent communication skills.
The predicted salary is between 27000 - 28000 £ per year.
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?
We are seeking an experienced and adaptable Contract Support Officer to safeguard a prominent facility in Luton/Pistone. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential.
Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.
- Role: Contract Support Officer
- Pay Rate: £13.45 per hour
- Shift Pattern: Days, Nights and Weekends
- Location: Luton/Pistone - Ideally Driving License Required
Role Requirements:
- SIA License
Benefits include:
- Financial support for SIA Licensing and renewal
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
- Additional benefits via our ReWard membership:
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
Must have:
- Valid SIA licence
- Good customer service and communication skills
- Proven work experience as a Security Officer (min 1 year)
- Excellent customer service and communication skills
- Professional attitude and appearance
- Ability to deliver succinct and clear verbal and written reports where necessary
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Experience within a Corporate Security (min 1 year)
- Surveillance skills and detail orientation
- 5-year checkable work history
- IT literate - Ability to operate detecting systems and emergency equipment
Main Duties:
- Act as a point of contact and information centre to staff and visitors.
- Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
- Report any issues to the supervisor or duty manager.
- Always conduct yourself in a professional manner.
- Respond to emergencies.
- Deal with conflict in an appropriate manner if required.
- Write up incidents to the standard expected by Management.
- Carry out ID checks.
- Be vigilant to the Health and Safety risks.
- Work on own initiative.
- Ensure that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members.
Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. We seek the best talent to uphold our vision “We look after our people; our people look after our clients. We aim to retain and attract the very best of both.”
Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Contract Support Officer - Luton/Pistone - England in Stewkley employer: Ward Security
At Ward Security, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. With comprehensive benefits such as financial support for SIA licensing, a robust pension scheme, and access to our in-house Training Academy, we empower our staff to grow their careers while enjoying perks like discounted gym memberships and retail vouchers. Located in Luton/Pistone, our team thrives in a dynamic environment where every individual is valued, ensuring that together, we uphold our vision of looking after our people so they can look after our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Officer - Luton/Pistone - England in Stewkley
✨Tip Number 1
Get your networking game on! Reach out to people in the security industry, especially those who work at Ward Security. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview like a pro! Brush up on your communication skills and think of examples where you've provided exceptional customer service. Show them you can handle any challenge with a positive mindset.
✨Tip Number 3
Don’t forget to showcase your IT skills! Be ready to discuss how you’ve used technology in previous roles, especially if it relates to security systems or emergency equipment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there.
We think you need these skills to ace Contract Support Officer - Luton/Pistone - England in Stewkley
Some tips for your application 🫡
Show Off Your Security Experience:Make sure to highlight your previous security experience in your application. We want to see how you've handled challenges and provided exceptional customer service in the past!
Keep It Professional:Your written application should reflect the professional demeanour we value. Use clear and concise language, and make sure to proofread for any errors before hitting send.
Be Personable:We love a friendly tone! While keeping it professional, don’t hesitate to let your personality shine through. Show us that you can communicate effectively and connect with others.
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, we can easily track your application and get back to you quicker. We can't wait to hear from you!
How to prepare for a job interview at Ward Security
✨Know Your Security Basics
Brush up on your security knowledge and experience. Be ready to discuss specific situations where you demonstrated your skills, like handling emergencies or conducting ID checks. This will show that you’re not just familiar with the role but have practical experience.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers or handled conflicts in the past. This will help you stand out as a candidate who can maintain professionalism under pressure.
✨Dress the Part
First impressions matter! Make sure you present yourself professionally during the interview. Wear smart attire that reflects the polished image expected in a security role. This shows that you take the opportunity seriously and understand the importance of appearance in customer service.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the company culture, training opportunities, or specifics about the role. It demonstrates your interest in the position and helps you gauge if the company is the right fit for you.
