At a Glance
- Tasks: Ensure safety and provide excellent customer service in a retail environment.
- Company: Join Ward Security, a leading provider of security services across the UK.
- Benefits: Enjoy competitive pay, SIA licensing support, and discounts on gym memberships and retail.
- Other info: Opportunities for career growth and a supportive workplace culture.
- Why this job: Be part of a friendly team while making a real difference in community safety.
- Qualifications: Must have SIA licence and proven experience in security roles.
The predicted salary is between 27000 - 28000 £ per year.
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way? Apply now!
We are seeking an experienced and adaptable Retail Security Officer to safeguard a facility in Gillingham, Kent. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential.
Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.
- Pay Rate: 13.07 per hour
- Shift Pattern: Days, Nights and Weekends (4 on - 4 off) 42 hours per week
- Location: Shopping Centre, Gillingham, Kent
Role Requirements:
- SIA License
Benefits include:
- Financial support for SIA Licensing and renewal
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
Must have:
- Valid SIA licence
- Good customer service and communication skills
- Proven work experience as a Security Officer (min 1 year)
- Excellent customer service and communication skills
- Professional attitude and appearance
- Ability to deliver succinct and clear verbal and written reports where necessary
- Ability to be resourceful and proactive when issues arise
- Excellent organisational skills
- Surveillance skills and detail orientation
- 5-year checkable work history
- IT literate - Ability to operate detecting systems and emergency equipment
Main Duties:
- Act as a point of contact and information centre to staff and visitors.
- Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
- Report any issues to the supervisor or duty manager.
- Always conduct yourself in a professional manner.
- Respond to emergencies.
- Deal with conflict in an appropriate manner if required.
- Write up incidents to the standard expected by Management.
- Carry out ID checks.
- Be vigilant to the Health and Safety risks.
- Work on own initiative.
- Ensure that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members.
Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. We seek the best talent to uphold our vision. We look after our people; our people look after our clients. We aim to retain and attract the very best of both.
Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Security Officer - Hempstead, Gillingham - England in Rochester employer: Ward Security
At Ward Security, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and personal growth. Our employees benefit from comprehensive training opportunities, a robust pension scheme, and a range of perks including discounts at major retailers and access to a 24/7 Employee Assistance Programme. Located in the vibrant shopping centre of Gillingham, Kent, our team enjoys a dynamic environment where they can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer - Hempstead, Gillingham - England in Rochester
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues in the security sector. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Think about common questions for security roles and prepare your answers. We recommend doing mock interviews with a friend to get comfortable talking about your experience and how you handle challenges.
✨Tip Number 3
Show off your customer service skills during interviews! Remember, as a Security Officer, you'll be the face of the company. Share examples of how you've provided exceptional service in past roles to impress your potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities and benefits we offer, making it easier for you to land that dream job.
We think you need these skills to ace Security Officer - Hempstead, Gillingham - England in Rochester
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous security experience in your application. We want to see how you've handled challenges and provided exceptional customer service in the past!
Keep It Professional:Your application should reflect the professional demeanour we value. Use clear and concise language, and make sure your presentation is polished – just like you would in the role!
Communicate Clearly:Excellent communication skills are a must! When writing your application, ensure that your points are easy to understand and directly address the requirements mentioned in the job description.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our amazing team!
How to prepare for a job interview at Ward Security
✨Know Your Security Basics
Brush up on your security knowledge, especially regarding ID checks and emergency response protocols. Being able to discuss these topics confidently will show that you’re prepared and understand the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in past roles. Highlight situations where you maintained professionalism under pressure, as this is crucial for a Security Officer.
✨Demonstrate Communication Prowess
Practice clear and concise communication. You might be asked to explain how you would handle various scenarios, so being articulate and direct will help you stand out.
✨Dress the Part
First impressions matter! Ensure you present yourself professionally, as your appearance reflects your attitude towards the job. A polished look can set the tone for a positive interview.
