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- Tasks: Lead security operations and manage client relationships in the South Region.
- Company: Join Ward Security, a respected leader in the security industry.
- Benefits: Enjoy competitive pay, pension scheme, and wellness perks like gym discounts.
- Why this job: Shape a safer future while developing your career in a supportive environment.
- Qualifications: 3 years in security and 2 years in management required.
- Other info: Opportunities for training and career progression in a diverse workplace.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Are you ready to take the next step in your security management career? Join us and help shape a safer, stronger future — for our clients, our teams, and our communities. At Ward Security, we’re looking for a driven Account Manager to take ownership of a key client portfolio within our South Region. If you’re a confident leader with a passion for operational excellence, people development, and client satisfaction, this is your opportunity to play a pivotal role in shaping the future of a growing and respected security business.
The Role
As Account Manager, you’ll be fully accountable for the operational and financial performance of your designated account portfolio. You’ll lead from the front, managing security teams, building strong client relationships, and ensuring all contractual, compliance, and health & safety standards are met. You’ll act as the primary point of contact for clients, while working closely with senior leaders and internal departments to deliver a consistently high-quality service.
Key Responsibilities
- Lead and oversee day-to-day security operations, ensuring excellence in service delivery
- Manage and motivate site-based teams, setting clear standards and leading by example
- Conduct client contract review meetings, producing accurate reports and action plans
- Ensure all site documentation, assignment instructions, and procedures are accurate and compliant
- Carry out and support risk assessments to identify and mitigate security risks
- Support audits and quality management systems in line with ISO 9001
- Assist with mobilisation of new contracts and growth of the regional portfolio
- Liaise with supervision, response teams, community police, and internal stakeholders
- Support recruitment, induction, training, supervision, and performance appraisals
- Promote and uphold Company Health & Safety and Environmental policies
- Contribute to business development, marketing activities, and new opportunities
- Attend management meetings and collaborate with fellow Account Managers to share best practice
What We’re Looking For
Essential Experience & Skills
- Minimum 3 years’ experience in the manned security industry
- At least 2 years’ management experience
- Valid SIA Licence
- Strong working knowledge of Microsoft Office
- Excellent organisational, communication, and administration skills
- Proven leadership ability with a focus on team motivation and performance
Personal Attributes
- Self-motivated, proactive, and adaptable
- Professional, confident, and well-presented
- Strong written and spoken English
- Flexible, collaborative, and solution-focused
Pay Rate: ÂŁ44,000 per annum
Location: South Region - Reading and surrounding areas
Role Requirements: SIA License
Benefits include:
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Progression, training, and development opportunities
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. We seek the best talent to uphold our vision “We look after our people; our people look after our clients. We aim to retain and attract the very best of both”.
Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Account Manager - South Region - England in Reading employer: Ward Security
Contact Detail:
Ward Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - South Region - England in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry and let them know you're on the lookout for an Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. At Ward Security, they value operational excellence and client satisfaction, so be ready to share how your experience aligns with their mission and how you can contribute to their success.
✨Tip Number 3
Showcase your leadership skills during interviews. Be prepared to discuss specific examples of how you've motivated teams and improved performance in previous roles. This will demonstrate that you're the confident leader they're looking for!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Ward Security team and contributing to a safer future.
We think you need these skills to ace Account Manager - South Region - England in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in the manned security industry and any relevant management skills that align with what we’re looking for.
Showcase Your Leadership Skills: We want to see how you’ve led teams in the past! Share specific examples of how you motivated your team and ensured operational excellence, as this is key for the role.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This will help us understand your qualifications and fit for the position quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ward Security
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Account Manager in the security industry. Familiarise yourself with Ward Security's services and values, as well as the specific responsibilities mentioned in the job description. This will help you demonstrate your genuine interest and knowledge during the interview.
✨Showcase Your Leadership Skills
As a potential Account Manager, you'll need to highlight your leadership experience. Prepare examples of how you've successfully managed teams, motivated staff, and ensured high-quality service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about past experiences where you had to handle difficult situations, such as client complaints or compliance issues. Be ready to explain how you approached these challenges and what the outcomes were.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the company culture, team dynamics, and future growth opportunities. This not only shows your enthusiasm for the role but also helps you gauge if Ward Security is the right fit for you.