Security Controller - London - E14 4QZ - England, E14 4QZ
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Job Description: Security Controller (Multi-Tenant Corporate)
Position: Security Controller
Rate: 15.49 per hour
Shift Pattern: 4-on, 4-off (Rotating Days & Nights)
Hours: 07:00 19:00 / 19:00 07:00
Location: London E14 4QZ
Role Purpose
As a Security Controller in a high-profile, multi-tenant corporate environment, you are the central hub for all safety and operational activities. You will be responsible for the continuous monitoring of the buildings security systems, acting as the primary point of contact for tenants, and coordinating the response to any incidents. This role requires a blend of technical surveillance expertise, administrative accuracy, and elite customer service.
Key Responsibilities
1. Control Room Operations
- Surveillance: Conduct proactive CCTV monitoring across the building to ensure the safety of tenants, visitors, and assets.
- Access Control: Manage the electronic access control systems and managing temporary badges for contractors or guests.
- System Integrity: Perform regular equipment checks to ensure all cameras are operational, reporting faults to the management team.
2. Incident Response & Management
- Emergency Coordination: Dealing with fire alarms, medical emergencies, or security breaches, coordinating with on-site supervisors, building management and emergency services.
- Incident Reporting: Compile detailed, factual, and professional reports for all on site incidents.
- Situational Awareness: Monitor local news or police alerts that may impact the buildings security posture.
3. Administration & Communication
- Digital Liaison: Manage the security inbox, responding to tenant requests, access permit applications, and general inquiries.
- Key Management: Maintain a strict key audit trail, ensuring all physical keys are signed in/out and accounted for at the end of every shift.
- Data Entry & Auditing: Conduct regular control room audits for access control and CCTV systems.
4. Tenant & Visitor Relations
- Service Excellence: Provide a professional and welcoming "front of house" feel via intercoms and radio communications.
Requirements (Essential)
- Licensing: Must hold a valid SIA Door Supervisoror Security Guarding license ANDa valid SIA CCTVlicense.
- Experience: Proven experience in a corporate control room or a multi-tenant environment.
- Technical Abilities: Intermediate level of proficiency in Microsoft Office (Outlook/Excel) and modern Access Control software (e.g. CCure).
- Reliability: Commitment to a 4-on, 4-off roster, including weekends and bank holidays.
- Vetting: Ability to provide a full 5-year checkable work/education history for BS7858 vetting.
Person Specification
- Calm under pressure: Ability to remain calm and methodical under high-pressure emergency situations.
- Eye for Detail: A naturally observant individual who notices "the small things" that others miss.
- Communication Skills: Excellent written English for report writing and a clear, professional speaking voice for radio/phone work.
Benefits
- Competitive hourly rate of 15.49 .
- Predictable 4-on, 4-off work-life balance.
- Opportunity to work within a prestigious corporate environment.
- Continuous professional development and training.
Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
We seek the best talent to uphold our vision We look after our people; our people look after our clients. We aim to retain and attract the very best of both .
Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.
We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
