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- Tasks: Ensure security and safety at various sites while providing excellent customer service.
- Company: Join Ward Security, a leading provider of security solutions in the UK.
- Benefits: Enjoy flexible hours, competitive pay, gym discounts, and a supportive work environment.
- Other info: Opportunities for career growth through training and development programmes.
- Why this job: Gain valuable experience in the security industry while making a real difference.
- Qualifications: Must have SIA licence, customer service skills, and a positive attitude.
The predicted salary is between 25000 - 30000 £ per year.
Are you looking to gain more experience within the security industry? Are you an experienced security officer looking for flexible hours across multiple sites in Birmingham region of the UK and would like the opportunity to apply your skills and experience within the Birmingham Team at Ward?
As a Contract Support Officer you will be responsible for access control to the building, meeting and greeting visitors, contractors and staff. You will be vigilant and be the first point of call for any suspicious activity. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors.
The successful candidate will need to have customer service experience and excellent personal presentation, as these sites can be very busy dealing with members of the public, outside working, patrolling and Front of House duties as required. The suitable candidate will be able to cover sickness, holidays and events when required, including last minute cover when contacted. Full flexibility is a must for this role.
Role Requirements:
- Door Supervisor SIA licence
- UK Driving licence and use of own vehicle (essential)
Main Duties:
- To provide the security measures necessary for the safeguarding of the property and people within the premises.
- Cover reception duties if/when required (Front of House experience is desired).
- To protect the premises from possible unauthorised entry by use of force or illegal instruments.
- To ensure effective security of the assigned patrol locations against damage by fire, water, theft or vandalism.
- To detect those responsible for losses or malicious damage to the client's property.
- To ensure that all persons wishing to enter the premises are fully identified.
- To provide a robust and efficient emergency response system to any emergency within the premises/building.
- To offer advice/assistance to staff and visitors.
- Patrol the site and buildings to prevent fire, flood, theft and damage.
- Search premises and people as instructed.
- Provide first aid response.
- Checking and validating all staff, visitors and contractors passes.
- Operating, monitoring and responding to installed security and safety systems including CCTV, access control, intruder and fire alarms.
- Maintaining a log of occurrences and production of incident reports.
- Comply with and operate site security instructions and policies.
Must Haves:
- Valid SIA licence
- Valid CCTV licence (desired, not essential)
- UK Drivers licence
- Proven work experience as a Security Officer (minimum 1 year)
- Experience in Front of House/Reception duties
- Excellent customer service and communication skills
- High level of self-presentation
- IT literate - Ability to operate detecting systems and emergency equipment
- Quick thinking and problem-solving skills
- A positive attitude to dealing with people and taking on challenges
Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
Contract Support Officer - Birmingham - England in Norfolk employer: Ward Security
Contact Detail:
Ward Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Officer - Birmingham - England in Norfolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry, especially those who might know about openings at Ward Security. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Be ready for a quick chat! When you apply through our website, make sure you’re prepared for a phone call or an informal interview. Brush up on your customer service skills and be ready to showcase your experience as a security officer.
✨Tip Number 3
Show off your flexibility! Since the role requires covering shifts at short notice, highlight your availability during interviews. Let us know you’re ready to jump in whenever needed – it’s a big plus!
✨Tip Number 4
Don’t forget to follow up! After applying, drop us a quick message to express your enthusiasm for the role. It shows initiative and keeps you on our radar as we sift through applications.
We think you need these skills to ace Contract Support Officer - Birmingham - England in Norfolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in security and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Contract Support Officer role. Be genuine and let your personality come through – we love to see enthusiasm!
Show Off Your Flexibility: Since flexibility is key for this role, make sure to mention your availability clearly. Let us know when you can work, especially if you can cover last-minute shifts – it’ll definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ward Security
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Contract Support Officer. Familiarise yourself with access control procedures, emergency response protocols, and customer service expectations. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this role involves meeting and greeting visitors, it's crucial to highlight your customer service experience. Prepare examples of how you've handled difficult situations or provided excellent service in the past. This will show that you can maintain professionalism even in busy environments.
✨Dress to Impress
Personal presentation is key in this role, so dress smartly for your interview. A professional appearance not only reflects well on you but also aligns with the expectations of the security industry. Make sure your attire is clean, neat, and appropriate for a front-of-house position.
✨Be Ready for Scenario Questions
Expect to be asked about how you would handle specific situations, such as dealing with suspicious activity or responding to emergencies. Think through potential scenarios beforehand and prepare your responses. This will demonstrate your quick thinking and problem-solving skills, which are essential for the job.