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- Tasks: Ensure safety and security while delivering a welcoming front-of-house experience.
- Company: Join Ward Security, a leading provider of security services in the UK.
- Benefits: Earn £14.80 per hour with great perks like a pension and life assurance.
- Other info: Enjoy career growth opportunities through training and development programmes.
- Why this job: Be part of a friendly team and make a real difference in people's safety.
- Qualifications: Must have a valid SIA licence and excellent customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a professional and dependable Front of House Security Officer to join our team in London. In this role, you will be responsible for ensuring the safety and security of our clients, visitors, and staff while delivering a welcoming and professional front-of-house experience.
Your duties will include:
- Monitoring and patrolling the premises
- Managing access control
- Responding promptly to incidents
- Maintaining a visible and reassuring presence
The ideal candidate will be confident, well-presented, and customer-focused, with excellent communication skills and a proactive, positive attitude. You will play a key role in providing an efficient, courteous, and effective service to our clients and visitors.
Security SIA licence essential.
Benefits include:
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
Must have:
- Valid SIA licence - CCTV desirable
- Good customer service and communication skills
- Experience within a similar position is preferred
- 5-year checkable work history
Duties:
- Able to carry out regular patrols
- Quick learner with the ability to adapt
- Comfortable standing for long periods
- Responsible for opening and closing the building and terraces
- Delivers excellent customer service
- Capable of working effectively under pressure
- Able to de-escalate situations, including incidents involving young people and anti-social behaviour
- Provide First Aid assistance when required
- Able to interact with stakeholders and tenants
- Prepared to respond to any incidents that may occur (full training will be provided on site)
Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally, we seek the best talent to uphold our vision: “We look after our people; our people look after our clients. We aim to retain and attract the very best of both.”
Why Work For Us? Apart from joining our friendly team, we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people, we have an in-house Mental Health Team, Wellbeing Platform, and an inclusive culture recognised in our Diversity Champion.
Front of House Officer - London - SE1 - England in Milton Keynes employer: Ward Security
Contact Detail:
Ward Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Officer - London - SE1 - England in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Ward Security. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Show off your skills during the interview! Prepare examples of how you've handled tough situations or provided excellent customer service in the past. This will help you stand out as the ideal candidate for the Front of House Officer role.
✨Tip Number 3
Dress to impress! Since this role is all about making a great first impression, make sure you look professional and well-presented for your interview. It shows you're serious about the position and ready to represent the company.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Front of House Officer - London - SE1 - England in Milton Keynes
Some tips for your application 🫡
Show Off Your Customer Service Skills: In your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to create a welcoming environment for clients and visitors.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the Front of House role.
Tailor Your Application: Make sure to customise your application for this specific role. Mention the key responsibilities from the job description and explain how your background makes you a perfect fit for our team at Ward Security.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ward Security
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Front of House Security Officer. Familiarise yourself with the key duties like monitoring premises and managing access control. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing a welcoming experience, be ready to share examples of how you've delivered excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your proactive attitude.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle various situations, especially those involving conflict or emergencies. Practice your responses to scenarios like de-escalating a tense situation or providing First Aid. This will show that you're calm under pressure and ready for anything.
✨Dress the Part
First impressions matter, especially in a front-of-house role. Dress smartly and professionally for your interview to reflect the image you want to project as a Front of House Security Officer. A well-presented appearance can set the tone for a positive conversation.