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- Tasks: Be the friendly face of our security team, ensuring safety and excellent customer service.
- Company: Join Ward Security, a leading provider of security solutions in the UK.
- Benefits: Enjoy competitive pay, SIA licensing support, and fantastic employee discounts.
- Why this job: Make a real difference while working in a vibrant, newly refurbished office environment.
- Qualifications: Must have SIA licence and proven experience in customer service.
- Other info: Opportunities for growth and development in a supportive, inclusive workplace.
The predicted salary is between 11 - 17 £ per hour.
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?
Ward Security is on the lookout for a Front of House Security Officer, who will work at our client’s premises at 50 Finsbury Square. This newly refurbished building will provide c.121,800 sq ft of offices arranged over lower ground, ground and seven upper floors together with a terrace on the 6th floor and a further pavilion and extensive roof terrace on the 8th floor overlooking Finsbury Square.
The ideal candidate will possess the skills to deliver an effective and efficient service to the client.
Role: Front of House Officer
Pay Rate: £14.85 per hour
Shift Pattern: Monday to Friday, 08:00 - 18:00
Location: EC2A, London
Role Requirements:
- SIA License
Benefits include:
- Financial support for SIA Licensing and renewal
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
Additional benefits we offer via our ReWard membership:
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
Must have:
- Valid SIA licence
- Good customer service and communication skills
- Proven work experience as a Front of House Officer (min 1 year)
- Excellent customer service and communication skills
- First Aid trained
- Professional attitude and appearance
- Ability to deliver succinct and clear verbal and written reports where necessary
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Surveillance skills and detail orientation
- 5-year checkable work history
- IT literate - Ability to operate detecting systems and emergency equipment
Main Duties:
- Act as a point of contact and information centre to staff and visitors
- Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email
- Report any issues to the supervisor or duty manager
- Always conduct yourself in a professional manner
- Respond to emergencies
- Deal with conflict in an appropriate manner if required
- Write up incidents to the standard expected by Management
- Carry out ID checks
- Be vigilant to the Health and Safety risks
- Work on own initiative
Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
We seek the best talent to uphold our vision “We look after our people; our people look after our clients. We aim to retain and attract the very best of both.”
Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Front of House Officer - EC2A, London - England employer: Ward Security
Contact Detail:
Ward Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Officer - EC2A, London - England
✨Tip Number 1
Get your SIA licence sorted if you haven't already! It's a must-have for this role, and having it ready shows you're serious about the job. Plus, we can help with financial support for licensing and renewal!
✨Tip Number 2
Brush up on your communication skills! As a Front of House Officer, you'll be the face of the company. Practice clear and concise ways to convey information, both in person and over the phone or email.
✨Tip Number 3
Show off your customer service experience! Be ready to share examples of how you've handled challenging situations in the past. This will demonstrate your ability to maintain a professional demeanour under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we offer loads of benefits like training opportunities and discounts that you won’t want to miss out on!
We think you need these skills to ace Front of House Officer - EC2A, London - England
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous security experience and any relevant roles you've had. We want to see how your background aligns with the Front of House Officer position, so don’t hold back!
Communication is Key: Since excellent communication skills are a must, use your application to demonstrate this. Write clearly and concisely, and don’t forget to mention any specific examples where you’ve excelled in customer service.
Professionalism Matters: Keep your tone professional but friendly throughout your application. We’re looking for someone who can maintain a professional demeanour, so let that shine through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Ward Security
✨Know Your Stuff
Before the interview, make sure you understand the role of a Front of House Officer. Familiarise yourself with the key responsibilities and requirements listed in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. Prepare examples from your past experiences where you successfully handled customer queries or resolved conflicts. This will demonstrate your ability to maintain professionalism under pressure.
✨Dress to Impress
First impressions matter, especially in a front-facing role. Dress smartly and maintain a professional appearance. This not only shows respect for the interviewers but also reflects the professional demeanour expected in the job.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, like emergencies or difficult customers. Think of scenarios from your previous roles and how you managed them. This will showcase your problem-solving skills and ability to stay calm under pressure.
