Assistant Security Manager - London - EC4A - England

We are seeking a highly motivated and experienced Assistant Security Manager to join our team based at our clients vibrant, modern state-of-the-art building. The successful candidate will be responsible for assisting the Head of Security in ensuring the safety and security of our employees, customers, and assets.

The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented previous experience is essential. Sounds like you? Apply now!

Pay rate: 48,600 per annum

Shift Pattern: Monday to Friday 60 Hours Per Week

Location: EC4A 4BL

Role Requirements:

• Valid SIA DS licence and CCTV Licence
• Proven managerial experience or in a similar role

Benefits include:

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Employee referral scheme
• Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership:

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Main Duties:

• Supervise daily security team operations, conduct team checks around the building and ensure that these checks are recorded
• Report any issues to the Head of Security
• Liaise with client and tenants on any relevant and up to date security related matters. Provide advice and suggestions
• Ensure the high standards of the staff appearance and performance, that all staff work in safe conditions, act upon all reports of accidents and faults and that staff carry out their duties in accordance with procedures.
• Comply and ensure all members of staff complies with Ward Policies and procedures and Assignment Instructions.
• Work in partnership with service partners and customers representatives, ensuring all aspects of the site requirements are effectively managed.
• Ensure professional conduct of your shift and ensure staffing requirements are maintained with regular site trained individuals, to include provision for holidays, sickness and records fully maintained.
• Manage and be conversant with the Key and Patrol Management, Access, CCTV, Fire and Security systems installed, ensuring that all staff are fully conversant in the roles and carrying out their required duties.
• Ensure that all equipment is managed, used, monitored and reported defective in accordance with site procedures and securely maintain a minimal stock of key items to ensure contingency items are available.
• Fully control and respond to all emergency situations, ensuring that the necessary investigations and reports are completed and submitted in the timely manner as per the Assignment Instructions.
• Ensure Health and Safety of staff and visitors as per safety file. Responding to all emergencies in accordance with procedure and to play an integral part in the safe evacuation of visitors, staff, and contractors minimising risk.

Required skills & Experience:

• Deliver excellent customer service.
• Five years experience in a position of leading a team of 10 or more officers either as a Supervisor or Manager.
• Proven 3-year history of working in a Security control room.
• Competent IT Skills
• Demonstrate the ability to think and act quickly in emergencies or under pressure.
• Have an ability to deliver clear verbal and written reports where necessary.
• Maintain a high standard of personal presentation.
• Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability.
• Able to demonstrate an ability to work as part of a team.
• Able to deal calmly and confidently with all demands from the public.
• An understanding of the principles of equality and diversity in relation to visitors needs.
• An interest in and commitment to the work of Ward for its clients.
• Experience of incident identification, obtaining evidence, resolution and recommendation.
• Good interpersonal skills, to liaise with security officers, client, contractors and members of the public at all levels.

Qualifications & Licences:

• SIA, Door Supervisor and CCTV Licences
• First Aid at Work Certificate

Desirable:

• Incident Management
• IOSH Certificate
• Customer Service Level 2
• Management Level 3

Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. We seek the best talent to uphold our vision. We look after our people; our people look after our clients. We aim to retain and attract the very best of both.

Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.