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- Tasks: Provide top-notch customer service and maintain security at a prominent London facility.
- Company: Join Ward Security, a leading provider of security solutions in the UK.
- Benefits: Enjoy competitive pay, SIA licensing support, and discounts on gym memberships and retail.
- Other info: Opportunities for training and progression within a friendly team.
- Why this job: Make a real difference while developing your career in a supportive environment.
- Qualifications: Must have an SIA licence and proven experience in security roles.
The predicted salary is between 29600 - 30800 £ per year.
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?
We are seeking an experienced and adaptable Contract Support Officer to safeguard a prominent facility in London. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential.
Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.
- Pay Rate: £14.80 per hour
- Shift Pattern: Days, Nights and Weekends (Minimum 12 Hours)
- Location: London
Role Requirements:
- SIA License
Benefits include:
- Financial support for SIA Licensing and renewal
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
- Additional benefits via our ReWard membership:
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
Must have:
- Valid SIA licence
- Good customer service and communication skills
- Proven work experience as a Security Officer (min 1 year)
- Excellent customer service and communication skills
- Professional attitude and appearance
- Ability to deliver succinct and clear verbal and written reports where necessary
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Experience within Corporate Security (min 1 year)
- Surveillance skills and detail orientation
- 5-year checkable work history
- IT literate - Ability to operate detecting systems and emergency equipment
Main Duties:
- Act as a point of contact and information centre to staff and visitors.
- Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
- Report any issues to the supervisor or duty manager.
- Always conduct yourself in a professional manner.
- Respond to emergencies.
- Deal with conflict in an appropriate manner if required.
- Write up incidents to the standard expected by Management.
- Carry out ID checks.
- Be vigilant to the Health and Safety risks.
- Work on own initiative.
- Ensure that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members.
Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally, we seek the best talent to uphold our vision: “We look after our people; our people look after our clients. We aim to retain and attract the very best of both.”
Why Work For Us?
Apart from joining our friendly team, we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people, we have an in-house Mental Health Team, Wellbeing Platform, and an inclusive culture recognised in our Diversity Champion.
Contract Support Officer - City of London - England in Kent employer: Ward Security
Contact Detail:
Ward Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Officer - City of London - England in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the security sector and let them know you're on the hunt for a Contract Support Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and security scenarios. We recommend role-playing with a friend to boost your confidence and ensure you can articulate your experience clearly.
✨Tip Number 3
Showcase your skills! Bring along any relevant certifications, like your SIA licence, to interviews. This not only demonstrates your qualifications but also shows that you're serious about the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Contract Support Officer - City of London - England in Kent
Some tips for your application 🫡
Show Off Your Security Experience: Make sure to highlight your previous security experience in your application. We want to see how you've handled challenges and provided excellent customer service in past roles, so don’t hold back!
Keep It Professional: Your application should reflect the professional demeanour we value. Use clear and concise language, and make sure your presentation is polished. Remember, first impressions count!
Tailor Your Application: Take a moment to tailor your application to the Contract Support Officer role. Mention specific skills from the job description, like your communication skills and ability to multitask, to show us you’re the perfect fit.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Ward Security
✨Know Your Security Stuff
Make sure you brush up on your security knowledge before the interview. Be ready to discuss your previous experience as a Security Officer, especially any specific situations where you had to handle emergencies or conflicts. This will show that you’re not just familiar with the role but also capable of handling the responsibilities.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've effectively communicated with customers or colleagues in the past. This will demonstrate your ability to provide exceptional customer service.
✨Dress to Impress
First impressions matter, especially in a professional environment. Make sure you present yourself well by dressing appropriately for the interview. A polished appearance reflects your professionalism and shows that you take the role seriously.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific scenarios related to security and customer service. Think about past experiences where you had to think on your feet or resolve issues quickly. Practising these responses can help you feel more confident during the interview.