At a Glance
- Tasks: Monitor CCTV and alarms, dispatch teams, and support live incidents.
- Company: Join Ward Security, a leading provider of security solutions in the UK.
- Benefits: Enjoy competitive pay, SIA licensing support, and wellness perks.
- Other info: Flexible shifts, career growth opportunities, and a supportive team culture.
- Why this job: Be at the forefront of security operations and make a real difference.
- Qualifications: Must have a valid SIA CCTV licence and strong communication skills.
The predicted salary is between 29000 - 35000 £ per year.
We are seeking CCTV Advisors to join our National Operations Centre (Control Room) team. You will be at the heart of our operations monitoring CCTV and alarms, dispatching mobile teams, and supporting live incidents across a wide client base. This role is ideal for those with strong attention to detail, clear communication skills, and the flexibility to work varied shifts on a zero-hours basis.
Pay Rate: £14.11
Shift Pattern: Variable, including days, nights and weekends
Location: Chatham, Kent (HQ)
Role Requirements:
- Must have a Valid SIA CCTV Licence
Benefits Include:
- Financial support for SIA Licensing and renewals
- Company Pension Scheme
- Life Assurance benefits
- Employee referral scheme
- Career progression, training, and development opportunities
- Additional benefits via our ReWard membership:
- Discounted gym memberships
- Savings at major retailers and travel providers
- Restaurant and supermarket vouchers
- Cinema tickets
- Access to a 24/7 Employee Assistance Programme
Main Duties:
- Monitor multiple CCTV systems and alarms across client premises
- Respond to alerts and dispatch mobile officers as needed
- Maintain accurate logs and incident records using control room software
- Liaise with clients and internal teams professionally
- Follow strict data protection and escalation protocols
- Deliver clear and detailed handovers between shifts
Must Haves:
- Valid SIA CCTV Licence
- Experience in a control room or security coordination role
- Strong verbal communication and written reporting skills
- Ability to remain calm, alert, and responsive during critical incidents
- Tech-savvy with basic IT knowledge (incident logging, CCTV software, emails)
- Flexible, reliable, and able to cover shifts at short notice
- A team player with the confidence to make independent decisions
Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
National Operations Centre - Relief Advisor - HQ - England in Horndon on the Hill employer: Ward Security
At Ward Security, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and individual contributions. Our National Operations Centre team in Chatham benefits from comprehensive training and career progression opportunities, alongside a range of perks including financial support for SIA licensing, a robust pension scheme, and access to our well-being initiatives. Join us to be part of a dedicated team where your skills are recognised and your growth is nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land National Operations Centre - Relief Advisor - HQ - England in Horndon on the Hill
✨Get Involved in Local Security Communities
Join online forums and local meetups related to security services. Engaging in discussions, sharing insights, and networking with professionals can really up your chances of landing a part-time role with companies like Ward Security. Look out for local events or workshops that can provide valuable connections!
✨Showcase Your Skills Publicly
Consider volunteering for local events where security services are needed. This not only gives you hands-on experience but also provides a platform to demonstrate your skills to potential employers, including Ward Security. Make sure to document your experiences and share them on social media or community pages!
✨Leverage Your Network
Tap into your personal network to let people know you’re on the lookout for part-time opportunities in security services. You’d be surprised how many people might have connections or know someone hiring! Regularly check in with friends or former colleagues working in the field.
✨Apply Directly Through Us
Don’t forget to check our website for part-time openings with Ward Security! Applying directly gives you a better chance of being noticed, and it’s a great way to express your interest in the specific roles they have available in security services.
We think you need these skills to ace National Operations Centre - Relief Advisor - HQ - England in Horndon on the Hill
Some tips for your application 🫡
Show Off Your Certifications:In the security services field, having relevant certifications can set you apart from the crowd. If you’ve got certifications like SIA, make sure you include them upfront in your CV. This shows you’re serious and knowledgeable about the industry!
Highlight Your Experience:Whether it’s previous roles in security, surveillance, or even customer service, showcasing relevant experience is key. Make sure to mention specific duties you’ve performed that relate to the job at Ward Security. This demonstrates that you know what the role entails and you're ready to jump in.
Tailor Your Cover Letter:For a part-time role like this, it's a good idea to express your motivation for wanting to work at Ward Security specifically. Mention how your availability aligns with their needs and what you’re hoping to learn. We love seeing enthusiasm and a willingness to grow!
Add Availability and Flexibility:For part-time positions, your availability can be a deciding factor. In your CV or cover letter, don’t forget to outline when you can work, and if you're open to various shifts. This flexibility can be a big plus for Ward Security, showing you’re ready to contribute wherever needed.
How to prepare for a job interview at Ward Security
✨Know Your Security Protocols
Familiarise yourself with common security protocols and procedures. Be ready to discuss your understanding of risk assessment, emergency response tactics, and how you would handle specific scenarios. It’s worth brushing up on the latest trends in the security industry too, so you can talk about where you see the field heading.
✨Showcase Relevant Experience
Even if it's part-time, highlight any previous experience in security or related roles. If you’ve done anything from bouncer work to volunteering at events, prepare to share how those experiences have equipped you with the skills required for this role at Ward Security.
✨Demonstrate Communication Skills
In security services, clear communication is key. Be prepared to answer questions about how you would interact with the public and work as part of a team. Think of examples where you’ve effectively communicated during tense situations and how that helped resolve issues.
✨Flexible Availability Matters
As this is a part-time role, be clear about your availability. Employers often need flexibility for shifts, especially during peak hours or events. Be upfront about when you can work, and show your willingness to adapt to meet the team's needs.
