At a Glance
- Tasks: Ensure safety and provide exceptional customer service in a vibrant shopping centre.
- Company: Join Ward Security, a leading provider of security solutions across the UK.
- Benefits: Enjoy competitive pay, SIA licensing support, and fantastic employee discounts.
- Other info: Opportunities for career growth and personal development in a supportive environment.
- Why this job: Be part of a friendly team while making a real difference in community safety.
- Qualifications: Must have SIA licence and proven experience in retail security.
The predicted salary is between 13.98 - 13.98 £ per hour.
Do you have previous Retail Security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way? We are seeking an experienced and adaptable Retail Security Officer to safeguard a Shopping Centre facility in Gillingham, Kent.
The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential.
Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.
- Role Requirements: SIA License
Benefits include:
- Financial support for SIA Licensing and renewal
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
Additional benefits we offer via our ReWard membership:
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
Must have:
- Valid SIA licence
- Good customer service and communication skills
- Proven work experience as a Security Officer (min 1 year)
- Excellent customer service and communication skills
- Professional attitude and appearance
- Ability to deliver succinct and clear verbal and written reports where necessary
- Ability to be resourceful and proactive when issues arise
- Excellent organisational skills
- Surveillance skills and detail orientation
- 5-year checkable work history
- IT literate - Ability to operate detecting systems and emergency equipment
Main Duties:
- Act as a point of contact and information centre to staff and visitors.
- Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
- Report any issues to the supervisor or duty manager.
- Always conduct yourself in a professional manner.
- Respond to emergencies.
- Deal with conflict in an appropriate manner if required.
- Write up incidents to the standard expected by Management.
- Carry out ID checks.
- Be vigilant to the Health and Safety risks.
- Work on own initiative.
- Ensure that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law.
Security Officer -Gillingham, Retail in Hempstead employer: Ward Security
At Ward Security, we pride ourselves on being an exceptional employer, offering a supportive work culture that values both personal and professional growth. Our Canine Team not only provides comprehensive training and resources, including a fully trained security dog and vehicle, but also fosters a dynamic environment where employees can thrive while ensuring safety in Kent and London. With competitive pay, career development opportunities, and a commitment to employee welfare, joining us means becoming part of a dedicated team that makes a real difference.
