At a Glance
- Tasks: Lead client relationships and manage operational excellence in a dynamic security environment.
- Company: Join Ward Security, a leading provider of innovative security solutions across the UK.
- Benefits: Enjoy competitive salary, uniform, wellness support, and extensive training opportunities.
- Other info: Embrace diversity in a workplace that values every individual and promotes growth.
- Why this job: Make a real impact while developing your career in a fast-paced, supportive team.
- Qualifications: 3+ years as an Account Manager with strong leadership and communication skills.
The predicted salary is between 55000 - 55000 £ per year.
Are you an experienced Security Account Manager with a strong operational background and a passion for delivering exceptional client service? We are looking for a driven and commercially aware professional to join our growing team and take ownership of a high-profile portfolio. This is an exciting opportunity to work within a fast-paced security operations environment where no two days are the same. You will play a key role in leading teams, building client relationships, driving operational excellence, and supporting business growth.
The Role
As Account Manager, you will be responsible for the effective and efficient management of a designated regional portfolio, ensuring exceptional service delivery, strong operational performance, and high levels of client satisfaction. You will act as a key point of contact for clients while leading teams across multiple sites, maintaining operational standards, managing financial performance, and identifying opportunities for business growth.
Key Responsibilities
- Lead operational activities across your designated portfolio, ensuring the highest standards of service delivery.
- Manage the finances for each site, expecting to maximise profit through tight management of direct costs and ad-hoc work.
- Build and maintain strong client relationships through regular KPI and review meetings.
- Produce reports, action plans, and client-specific documentation in a timely manner.
- Support business growth by identifying opportunities and collaborating with the regional sales team.
- Ensure effective deployment and utilisation of personnel across all sites.
- Monitor current threat levels and implement operational action plans where required.
- Conduct investigations, disciplinary, and grievance hearings in line with company policy.
- Drive team performance through leadership, supervision, coaching, and regular appraisals.
- Support contract mobilisation and operational changes when required.
- Maintain smooth day-to-day operations across a busy 24/7 environment as part of a wider management team.
About You
We are looking for a confident and proactive professional who can lead from the front and build strong working relationships with both clients and internal teams.
Essential Skills & Experience
- 3+ years experience as an Account Manager.
- Minimum 2 years experience within Operations/Security.
- Proven experience leading and managing teams.
- Strong communication, leadership, negotiation, and influencing skills.
- Commercial awareness with the ability to identify growth opportunities.
- Experience managing KPIs and operational performance reporting.
- Excellent stakeholder management skills.
- Good working knowledge of Microsoft Office applications.
- Flexible approach with the ability to support a 24/7 operation when required.
Who We Are
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. We seek the best talent to uphold our vision. We look after our people; our people look after our clients. We aim to retain and attract the very best of both.
Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Account Manager - London - England in Hawley employer: Ward Security
At Ward Security, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London where no two days are the same. Our commitment to employee growth is evident through our in-house Training Academy and Leadership Development Programme, ensuring that you have the tools to advance your career while enjoying a comprehensive benefits package that includes wellness support, retail discounts, and a strong focus on inclusivity and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - London - England in Hawley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the security operations field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential colleagues or clients on LinkedIn.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for the Account Manager role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in operations and client management makes you the ideal candidate. Highlight specific achievements that demonstrate your ability to drive operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Ward Security.
We think you need these skills to ace Account Manager - London - England in Hawley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in security operations and client management, showing us how you can deliver exceptional service.
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your successes! Include specific examples of how you've driven operational excellence and built strong client relationships in your previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and bullet points where possible to make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Ward Security
✨Know Your Portfolio
Before the interview, take some time to research the company’s existing client portfolio. Understand their key accounts and think about how you can contribute to maintaining and growing these relationships. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Demonstrate Operational Excellence
Be prepared to discuss your experience in managing operations and delivering exceptional service. Think of specific examples where you've led teams or improved operational performance. Highlighting your ability to drive results will resonate well with the interviewers.
✨Showcase Your Leadership Skills
As an Account Manager, you'll need to lead teams effectively. Be ready to share stories that illustrate your leadership style, how you motivate your team, and how you handle challenges. This will help them see you as a strong candidate who can manage and inspire others.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing a crisis or dealing with a difficult client. Practising your responses to these scenarios will help you articulate your thought process and decision-making skills during the interview.
