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- Tasks: Ensure safety and security of premises, conduct patrols, and provide excellent customer service.
- Company: Ward Security offers comprehensive security solutions across the UK with a focus on employee wellbeing.
- Benefits: Enjoy perks like SIA licensing support, gym discounts, and a 24/7 Employee Assistance programme.
- Why this job: Join a friendly team with growth opportunities and a commitment to diversity and inclusion.
- Qualifications: Must have a valid SIA licence and at least one year of relevant security experience.
- Other info: Part-time role with night shifts; perfect for students seeking flexible work.
Front of House Officer – London – SE1 – England, SE1 9SG
We are looking for a professional and dependable Front of House Security Officer to join our team in London. In this role, you will be responsible for ensuring the safety and security of our clients, visitors, and staff while delivering a welcoming and professional front-of-house experience.
Your duties will include monitoring and patrolling the premises, managing access control, responding promptly to incidents, and always maintaining a visible and reassuring presence.
The ideal candidate will be confident, well-presented, and customer-focused, with excellent communication skills and a proactive, positive attitude. You will play a key role in providing an efficient, courteous, and effective service to our clients and visitors. Security SIA licence essential.
Position: Front of House Security Officer
Closest Tube Station : London Bridge
Pay rate: £14.80 per hour
Shift Pattern: 4 on 4 off Days and Nights
Location: London SE1 9SG
Benefits include:
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
Must have:
- Valid SIA licence – CCTV desirable
- Good customer service and communication skills
- Experience within a similar position is preferred
- 5-year checkable work history
Duties:
- Able to carry out regular patrols.
- Quick learner with the ability to adapt.
- Comfortable standing for long periods.
- Responsible for opening and closing the building and terraces.
- Delivers excellent customer service.
- Capable of working effectively under pressure.
- Able to de-escalate situations, including incidents involving young people and anti-social behaviour.
- Provide First Aid assistance when required.
- Able to interact with stakeholders and tenants.
- Prepared to respond to any incidents that may occur (full training will be provided on site).
Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
We seek the best talent to uphold our vision “ We look after our people; our people look after our clients. We aim to retain and attract the very best of both ”.
Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.
We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Front of House Officer - London - SE1 - England employer: Ward Security
Contact Detail:
Ward Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Officer - London - SE1 - England
✨Tip Number 1
Familiarise yourself with the specific security protocols and procedures that Ward Security follows. Understanding their approach to safety and customer service will help you demonstrate your alignment with their values during any interviews.
✨Tip Number 2
Highlight your previous experience in corporate security by preparing specific examples of how you've handled security incidents or provided excellent customer service. This will show that you have the practical skills they are looking for.
✨Tip Number 3
Make sure to emphasise your valid SIA licence and any additional training or certifications you have. This is crucial for the role, and showcasing your qualifications can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Ward Security if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Front of House Officer - London - SE1 - England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security roles, particularly any previous positions that involved customer service and surveillance skills. Emphasise your valid SIA licence and any specific training you've completed.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of the importance of safety and security in a corporate environment, and how your skills align with the job requirements.
Highlight Relevant Experience: In your application, clearly outline your previous experience in corporate security or similar roles. Include specific examples of how you have handled security incidents or provided excellent customer service in past positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Front of House Officer.
How to prepare for a job interview at Ward Security
✨Showcase Your Customer Service Skills
As a Front of House Officer, excellent customer service is key. Be prepared to share examples of how you've successfully handled customer interactions in the past, especially in challenging situations.
✨Demonstrate Your Security Knowledge
Make sure you understand the basics of security protocols and procedures. Familiarise yourself with common security challenges and be ready to discuss how you would handle them during the interview.
✨Highlight Your Attention to Detail
This role requires keen observation skills. Prepare to discuss instances where your attention to detail has helped prevent issues or improve safety in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would respond to specific security incidents. Think through potential scenarios and formulate clear, concise responses that demonstrate your problem-solving abilities.