At a Glance
- Tasks: Ensure safety and security while providing a welcoming front-of-house experience.
- Company: Join Ward Security, a leader in innovative security solutions.
- Benefits: Enjoy competitive pay, pension scheme, and wellness support.
- Other info: Be part of a diverse team that values inclusion and personal development.
- Why this job: Make a real difference in a dynamic environment with growth opportunities.
- Qualifications: Must have valid SIA licence and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a professional and dependable Front of House Security Officer to join our team in London. In this role, you will be responsible for ensuring the safety and security of our clients, visitors, and staff while delivering a welcoming and professional front-of-house experience.
Your duties will include monitoring and patrolling the premises, managing access control, responding promptly to incidents, and always maintaining a visible and reassuring presence.
The ideal candidate will be confident, well-presented, and customer-focused, with excellent communication skills and a proactive, positive attitude. You will play a key role in providing an efficient, courteous, and effective service to our clients and visitors. Security SIA licence essential.
Position: Front of House Security Officer
Closest Tube Station: Fenchurch Street
Pay rate: £15.35 per hour
Shift Pattern: Monday - Friday
Location: London EC3M 4BY
Benefits include:
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
Must have:
- Valid SIA licence - CCTV desirable
- Good customer service and communication skills
- Experience within a similar position is preferred
- 5-year checkable work history
Duties:
- Able to carry out regular patrols.
- Quick learner with the ability to adapt.
- Comfortable standing for long periods.
- Responsible for opening and closing the building and terraces.
- Delivers excellent customer service.
- Capable of working effectively under pressure.
- Able to de-escalate situations, including incidents involving young people and anti-social behaviour.
- Provide First Aid assistance when required.
- Able to interact with stakeholders and tenants.
- Prepared to respond to any incidents that may occur (full training will be provided on site).
Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Front of House Officer - EC3M 4BY - London - England in Farnborough employer: Ward Security
At Ward Security, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture in the heart of London. Our Front of House Officers benefit from comprehensive training and development opportunities through our in-house Training Academy, alongside competitive pay and a range of employee benefits including a pension scheme, life assurance, and wellness support. Join us to be part of a dedicated team that values your contributions and fosters your professional growth while ensuring a safe and welcoming environment for all.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Officer - EC3M 4BY - London - England in Farnborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ward Security. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle pressure, as these are key for the Front of House Officer role.
✨Tip Number 3
Dress to impress! Since this role is all about professionalism, make sure you look sharp for your interview. A well-presented appearance can make a great first impression and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Front of House Officer - EC3M 4BY - London - England in Farnborough
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the Front of House Officer role. Highlight your relevant experience, especially in customer service and security, and mention your SIA licence. This shows us that you understand what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the important bits without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Ward Security
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Front of House Security Officer. Familiarise yourself with the key duties like monitoring premises, managing access control, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, prepare examples of how you've effectively communicated in previous positions. Think about times when you had to de-escalate situations or interact with clients. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Dress to Impress
First impressions matter, especially in a front-of-house role. Dress professionally and ensure you look well-presented. This not only reflects your understanding of the job but also shows respect for the interviewers and the company culture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think about how you would handle specific incidents, such as dealing with anti-social behaviour or responding to emergencies. Practising these responses will help you feel more prepared and confident.
