At a Glance
- Tasks: Ensure safety and provide excellent customer service in a retail environment.
- Company: Join Ward Security, a leading provider of security services across the UK.
- Benefits: Enjoy competitive pay, SIA licensing support, and discounts on gym memberships and retail.
- Other info: Opportunities for career growth and a supportive workplace culture.
- Why this job: Be part of a friendly team while making a real difference in community safety.
- Qualifications: Must have SIA licence and proven experience in security roles.
The predicted salary is between 27000 - 28000 £ per year.
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way? Apply now!
We are seeking an experienced and adaptable Retail Security Officer to safeguard a facility in Gillingham, Kent. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential.
Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.
- Pay Rate: 13.07 per hour
- Shift Pattern: Days, Nights and Weekends (4 on - 4 off) 42 hours per week
- Location: Shopping Centre, Gillingham, Kent
Role Requirements:
- SIA License
Benefits include:
- Financial support for SIA Licensing and renewal
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
Must have:
- Valid SIA licence
- Good customer service and communication skills
- Proven work experience as a Security Officer (min 1 year)
- Professional attitude and appearance
- Ability to deliver succinct and clear verbal and written reports where necessary
- Ability to be resourceful and proactive when issues arise
- Excellent organisational skills
- Surveillance skills and detail orientation
- 5-year checkable work history
- IT literate - Ability to operate detecting systems and emergency equipment
Main Duties:
- Act as a point of contact and information centre to staff and visitors.
- Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
- Report any issues to the supervisor or duty manager.
- Always conduct yourself in a professional manner.
- Respond to emergencies.
- Deal with conflict in an appropriate manner if required.
- Write up incidents to the standard expected by Management.
- Carry out ID checks.
- Be vigilant to the Health and Safety risks.
- Work on own initiative.
- Ensure that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members.
Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. We seek the best talent to uphold our vision. We look after our people; our people look after our clients. We aim to retain and attract the very best of both.
Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Security Officer - Hempstead, Gillingham - England in Eccles employer: Ward Security
At Ward Security, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture in Gillingham. Our commitment to employee growth is evident through our in-house Training Academy and Leadership Development Programme, ensuring that every team member has the opportunity to advance their career. With competitive benefits such as financial support for SIA licensing, a comprehensive pension scheme, and a range of discounts through our ReWard membership, we strive to create a rewarding environment where our employees can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer - Hempstead, Gillingham - England in Eccles
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or former colleagues who might know someone in the security industry. A personal connection can often get your foot in the door faster than a CV.
✨Tip Number 2
Prepare for interviews like a pro! Research common security officer interview questions and practice your responses. Show off your communication skills and customer service experience – they’re key for this role!
✨Tip Number 3
Dress to impress! Make sure you present yourself professionally during interviews. A polished appearance reflects your commitment to maintaining a professional demeanour, which is crucial in the security sector.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and benefits we offer right there.
We think you need these skills to ace Security Officer - Hempstead, Gillingham - England in Eccles
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous security experience in your application. We want to see how your background aligns with the role, so don’t hold back on sharing relevant details!
Communicate Clearly:Since excellent communication skills are a must, ensure your written application is clear and concise. Use straightforward language and structure your thoughts well – it’ll make a great impression on us!
Professional Presentation:Your application should reflect the professional demeanour we’re looking for. Pay attention to formatting and grammar, as this shows you take pride in your work and understand the importance of presentation.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ward Security
✨Know Your Security Basics
Brush up on your security knowledge, especially regarding ID checks and emergency response protocols. Being able to discuss these topics confidently will show that you’re prepared and understand the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in past roles. Highlight situations where you maintained professionalism under pressure, as this is crucial for a Security Officer.
✨Demonstrate Communication Proficiency
Practice clear and concise communication. You might be asked to explain how you would handle various scenarios, so being articulate and direct will help you stand out.
✨Dress the Part
Make sure to present yourself professionally during the interview. A polished appearance reflects your understanding of the importance of professionalism in the security sector.
