At a Glance
- Tasks: Provide exceptional customer service and maintain security at a prominent facility.
- Company: Join Ward Security, a leader in providing top-notch security solutions.
- Benefits: Enjoy competitive pay, SIA licensing support, and fantastic employee perks.
- Other info: Opportunities for growth and development in a supportive environment.
- Why this job: Be the face of security in Central London and make a real difference.
- Qualifications: Must have SIA licence and excellent communication skills.
The predicted salary is between 28000 - 29000 £ per year.
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?
We are seeking an experienced and adaptable Front of House Officer to safeguard a prominent facility in Central London. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential.
Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.
Role Requirements:
- SIA License
Benefits include:
- Financial support for SIA Licensing and renewal
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
Additional benefits we offer via our ReWard membership:
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
Must have:
- Valid SIA licence
- Good customer service and communication skills
- Proven work experience as a Front of House Officer (min 1 year)
- Excellent customer service and communication skills
- First Aid trained
- Professional attitude and appearance
- Ability to deliver succinct and clear verbal and written reports where necessary
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Surveillance skills and detail orientation
- 5-year checkable work history
- IT literate - Ability to operate detecting systems and emergency equipment
Main Duties:
- Act as a point of contact and information centre to staff and visitors.
- Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
- Report any issues to the supervisor or duty manager.
- Always conduct yourself in a professional manner.
- Respond to emergencies.
- Deal with conflict in an appropriate manner if required.
- Write up incidents to the standard expected by Management.
- Carry out ID checks.
- Be vigilant to the Health and Safety risks.
- Work on own initiative.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law.
Front of House Officer - SE1, London - England in Croydon employer: Ward Security
At Ward Security, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture in the heart of Central London. Our commitment to employee growth is evident through our in-house Training Academy and Leadership Development Programme, ensuring that every team member has the opportunity to thrive. With competitive benefits such as financial support for SIA licensing, a comprehensive pension scheme, and access to a wide range of discounts, we truly value our people and their well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Officer - SE1, London - England in Croydon
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent customer service, try role-playing common scenarios with a friend. This will help you feel more confident when dealing with real-life situations during the job.
✨Tip Number 3
Dress to impress! Make sure your appearance is professional and polished. First impressions matter, especially in a Front of House role, so put your best foot forward from the moment you walk in.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Front of House Officer - SE1, London - England in Croydon
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous security experience in your application. We want to see how you've handled similar roles and what skills you bring to the table, especially in customer service and communication.
Keep It Professional:Your application should reflect the professional demeanour we expect from our Front of House Officers. Use clear and concise language, and make sure your presentation is polished – it sets the tone for what we can expect from you!
Be Specific About Skills:Don’t just list your skills; give us examples of how you've used them in past roles. Whether it's multitasking or dealing with emergencies, we want to know how you’ve excelled in those areas.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Ward Security
✨Know Your Security Basics
Brush up on your security knowledge and protocols. Be ready to discuss your previous experience in the security sector, especially any specific situations where you had to respond to emergencies or handle conflicts. This will show that you’re not just familiar with the role but also prepared for real-life scenarios.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond to help someone or resolved a difficult situation. This is crucial for a Front of House Officer, so make sure to highlight your communication skills and professional demeanour.
✨Dress to Impress
Since maintaining a professional appearance is key, ensure you dress smartly for the interview. A polished look not only reflects your understanding of the role but also sets a positive tone for the interview. Remember, first impressions matter!
✨Practice Clear Communication
As communication is essential for this role, practice articulating your thoughts clearly and concisely. You might even want to rehearse common interview questions with a friend or in front of a mirror. Being able to deliver succinct verbal and written reports will be a big plus!
