At a Glance
- Tasks: Ensure security and safety at various sites while providing excellent customer service.
- Company: Join Ward Security, a leading provider of security solutions in the UK.
- Benefits: Enjoy flexible hours, competitive pay, gym discounts, and a supportive work environment.
- Other info: Opportunities for career growth and personal development in an inclusive workplace.
- Why this job: Gain valuable experience in the security industry while making a real difference.
- Qualifications: Must have SIA licence, customer service skills, and a positive attitude.
The predicted salary is between 25000 - 30000 £ per year.
Are you looking to gain more experience within the security industry? Are you an experienced security officer looking for flexible hours across multiple sites in Birmingham region of the UK and would like the opportunity to apply your skills and experience within the Birmingham Team at Ward?
As a Contract Support Officer you will be responsible for access control to the building, meeting and greeting visitors, contractors and staff. You will be vigilant and the first point of call for any suspicious activity. Your duties will include carrying out ID checks, responding to emergencies, and providing information to all staff and visitors.
The successful candidate will need to have customer service experience and excellent personal presentation, as these sites can be very busy dealing with members of the public, outside working, patrolling and Front of House duties as required. Full flexibility is a must for this role.
- Pay Rate: £12.70 per hour
- Shift Pattern: Days, Nights and Weekends (full flexibility required)
- Location: Sites based in Birmingham
Role Requirements:
- Door Supervisor SIA licence
- UK Driving licence and use of own vehicle (essential)
Main Duties:
- To provide the security measures necessary for the safeguarding of the property and people within the premises
- Cover reception duties if/when required (Front of House experience is desired)
- To protect the premises from possible unauthorised entry
- To ensure effective security of the assigned patrol locations against damage by fire, water, theft or vandalism
- To detect those responsible for losses or malicious damage to the client’s property
- To ensure that all persons wishing to enter the premises are fully identified
- To provide a robust and efficient emergency response system
- To offer advice/assistance to staff and visitors
- Patrol the site and buildings to prevent fire, flood, theft and damage
- Search premises and people as instructed
- Provide first aid response
- Checking and validating all staff, visitors and contractors passes
- Operating, monitoring and responding to installed security and safety systems
- Maintaining a log of occurrences
- Production of incident reports
- Locking and unlocking of offices as necessary
- Comply with and operate site security instructions and policies
Must Haves:
- Valid SIA licence
- Valid CCTV licence (desired, not essential)
- UK Drivers licence
- Proven work experience as a Security Officer (minimum 1 year)
- Experience in Front of House/Reception duties
- Excellent customer service and communication skills
- High level of self-presentation
- IT literate
- Quick thinking and problem-solving skills
- A positive attitude to dealing with people and taking on challenges
Who We Are: Ward Security provides security services solutions to a range of UK businesses. We seek the best talent to uphold our vision: “We look after our people; our people look after our clients.”
Why Work For Us? We offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, Leadership Development Programme, online eLearning and development programmes for a career path.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law.
Contract Support Officer - Birmingham - England in Chelmsley Wood employer: Ward Security
At Ward Security, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and personal growth. Our Birmingham team benefits from flexible working hours, comprehensive training opportunities through our in-house Academy, and a range of perks including discounted gym memberships and a 24/7 Employee Assistance Programme. Join us to be part of a dedicated team where your contributions are recognised and rewarded, and where we prioritise the wellbeing of our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Officer - Birmingham - England in Chelmsley Wood
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Research companies you’re interested in, and send them a message expressing your interest in potential roles. Sometimes, they might have openings that aren’t advertised yet.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to the security industry. Think about how you would handle emergencies or customer service situations, as these are key aspects of the Contract Support Officer role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest opportunities with us, and we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Contract Support Officer - Birmingham - England in Chelmsley Wood
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contract Support Officer role. Highlight your relevant experience in security, customer service, and any specific skills that match the job description. We want to see how you fit into our team!
Show Off Your Flexibility:Since this role requires full flexibility, be sure to mention your availability in your application. Let us know if you can cover shifts at short notice or work weekends and nights. We love candidates who are ready to jump in when needed!
Highlight Your Customer Service Skills:As a Contract Support Officer, you'll be interacting with visitors and staff regularly. Make sure to showcase your customer service experience and any examples of how you've handled challenging situations. We value great communication skills!
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, your application goes straight to us, and we can review it quickly. Plus, it shows you're keen on joining our team at Ward Security!
How to prepare for a job interview at Ward Security
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Contract Support Officer. Familiarise yourself with access control procedures, emergency response protocols, and customer service expectations. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with the public, be prepared to discuss your previous customer service experience. Think of specific examples where you handled difficult situations or provided exceptional service. This will highlight your ability to remain calm and professional under pressure.
✨Dress to Impress
Personal presentation is key in this role, so dress smartly for your interview. A polished appearance not only shows respect for the interviewers but also reflects the high standards expected in the security industry. Make sure your attire is appropriate and professional.
✨Be Flexible and Ready to Adapt
Flexibility is a must for this position, so be ready to discuss your availability and willingness to cover shifts at short notice. Share any past experiences where you successfully adapted to changing circumstances, as this will demonstrate your commitment to the role and the team.
