At a Glance
- Tasks: Ensure safety and security while providing a welcoming front-of-house experience.
- Company: Join Ward Security, a leading provider of security services in the UK.
- Benefits: Enjoy competitive pay, pension scheme, life assurance, and employee discounts.
- Other info: Opportunities for training, development, and career progression in a supportive environment.
- Why this job: Make a real difference by ensuring safety and delivering excellent customer service.
- Qualifications: Must have a valid SIA licence and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a professional and dependable Front of House Security Officer to join our team in London. In this role, you will be responsible for ensuring the safety and security of our clients, visitors, and staff while delivering a welcoming and professional front-of-house experience.
Your duties will include monitoring and patrolling the premises, managing access control, responding promptly to incidents, and always maintaining a visible and reassuring presence.
The ideal candidate will be confident, well-presented, and customer-focused, with excellent communication skills and a proactive, positive attitude. You will play a key role in providing an efficient, courteous, and effective service to our clients and visitors. Security SIA licence essential.
Benefits include:
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
Must have:
- Valid SIA licence - CCTV desirable
- Good customer service and communication skills
- Experience within a similar position is preferred
- 5-year checkable work history
Duties:
- Able to carry out regular patrols.
- Quick learner with the ability to adapt.
- Comfortable standing for long periods.
- Responsible for opening and closing the building and terraces.
- Delivers excellent customer service.
- Capable of working effectively under pressure.
- Able to de-escalate situations, including incidents involving young people and anti-social behaviour.
- Provide First Aid assistance when required.
- Able to interact with stakeholders and tenants.
- Prepared to respond to any incidents that may occur (full training will be provided on site).
Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Front of House Officer - EC3M 4BY - London - England in Buckhurst Hill employer: Ward Security
At Ward Security, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture in the heart of London. Our Front of House Officers benefit from comprehensive training and development opportunities through our in-house Training Academy, alongside competitive pay and a range of employee benefits including a pension scheme, life assurance, and wellness support. Join us to be part of a dedicated team that values your contributions and fosters your professional growth while ensuring a safe and welcoming environment for all.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Officer - EC3M 4BY - London - England in Buckhurst Hill
✨Tip Number 1
Get to know the company! Research Ward Security and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Front of House Officer, you'll need to interact with clients and visitors regularly. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house role. Make sure you present yourself well and wear professional attire that reflects the welcoming atmosphere Ward Security aims to provide.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our fantastic team at Ward Security.
We think you need these skills to ace Front of House Officer - EC3M 4BY - London - England in Buckhurst Hill
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit for our team.
Tailor Your Application:Make sure to tailor your application specifically for the Front of House Officer position. Highlight your relevant skills, like customer service and communication, and mention any experience that aligns with the duties listed in the job description.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great addition to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Ward Security
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Front of House Security Officer. Familiarise yourself with the key duties like monitoring premises, managing access control, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, prepare examples of how you've effectively communicated in previous positions. Think about times when you had to de-escalate situations or interact with clients. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Dress to Impress
First impressions matter, especially in a front-of-house role. Dress professionally and ensure you look well-presented. This not only reflects your understanding of the job but also shows respect for the interviewers and the company culture.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations, such as dealing with anti-social behaviour or responding to incidents. Think through potential scenarios and how you would approach them, demonstrating your proactive attitude and problem-solving skills.
