Operations Support Manager - London EC3M - - England in Blackheath

Are you an experienced Security Operations Manager looking for your next professional opportunity? If you have a strong background in operations, thrive in a fast-paced environment, and take pride in maintaining efficient, well-organised delivery processes, we would love to hear from you.

Ward Security is seeking an experienced and proactive Security Operations Manager to oversee the day-to-day security operations within a prestigious corporate environment. The successful candidate will be responsible for managing Control Room operations, supporting site teams, maintaining compliance standards, and ensuring the effective operation of all security systems and procedures.

This role requires excellent organisational skills, strong operational knowledge, and the ability to work effectively in a fast-paced environment while delivering exceptional customer service.

Benefits include:

• Cycle to work salary sacrifice scheme
• Company pension scheme
• Life assurance benefits
• Employee referral scheme
• Progression, training, and development opportunities

Additional benefits via our ReWard membership:

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and supermarket vouchers
• Cinema tickets
• Access to a 24/7 free Employee Assistance Programme

Duties and Responsibilities:

• Oversee daily Control Room and security operations
• Monitor and manage CCTV, Access Control, Intercoms, Fire Panels, and associated systems
• Respond to incidents, alarms, emergencies, and security breaches promptly
• Ensure all patrols, reports, compliance checks, and incident logs are completed accurately
• Manage officer deployment, rotas, and shift handovers
• Maintain key control, contractor management, visitor access, and permit-to-work procedures
• Conduct CCTV reviews and provide reports when required
• Ensure all operational equipment and systems are functioning correctly
• Maintain accurate records including holidays, lateness, licences, and personnel files
• Support training, development, and performance management of security officers
• Build strong relationships with clients, contractors, and site stakeholders
• Ensure full compliance with company policies, assignment instructions, and health & safety procedures
• Maintain a professional, organised, and secure Control Room environment

What we're looking for:

• Previous experience in a Security Operations Manager, Security Manager, or Control Room role
• Strong knowledge of corporate security operations and security systems
• Excellent communication, leadership, and organisational skills
• Ability to work under pressure and prioritise workloads effectively
• Strong attention to detail and report-writing ability
• Proficient in Microsoft Office and security management systems
• Valid SIA Licence essential
• CCTV Licence desirable

Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision. We look after our people; our people look after our clients. We aim to retain and attract the very best of both.

Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.