Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure security and safety at various sites while providing excellent customer service.
- Company: Join Ward Security, a leading provider of security solutions in the UK.
- Benefits: Enjoy flexible hours, competitive pay, and a range of employee discounts.
- Why this job: Gain valuable experience in the security industry while making a difference.
- Qualifications: Must have SIA licence, customer service skills, and a positive attitude.
- Other info: Opportunities for career growth and a supportive, inclusive work environment.
The predicted salary is between 10 - 15 £ per hour.
Are you looking to gain more experience within the security industry? Are you an experienced security officer looking for flexible hours across multiple sites in Birmingham region of the UK and would like the opportunity to apply your skills and experience within the Birmingham Team at Ward?
As a Contract Support Officer you will be responsible for access control to the building, meeting and greeting visitors, contractors and staff. You will be vigilant and the first point of call for any suspicious activity. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors.
The successful candidate will need to have customer service experience and excellent personal presentation, as these sites can be very busy dealing with members of the public, outside working, patrolling and Front of House duties as required. The suitable candidate will be able to cover sickness, holidays and events when required, including last minute cover when contacted. Full flexibility is a must for this role.
- Pay Rate: £12.70 per hour
- Shift Pattern: Days, Nights and Weekends (full flexibility required)
- Location: Sites based in Birmingham
Role Requirements:
- Door Supervisor SIA licence
- UK Driving licence and use of own vehicle (essential)
Main Duties:
- To provide the security measures necessary for the safeguarding of the property and people within the premises
- Cover reception duties if/when required (Front of House experience is desired)
- To protect the premises from possible unauthorised entry
- To ensure effective security of the assigned patrol locations against damage by fire, water, theft or vandalism
- To detect those responsible for losses or malicious damage to the client’s property
- To ensure that all persons wishing to enter the premises are fully identified
- To ensure that all reasonable instructions the client issues are implicitly and swiftly acknowledged
- To provide a robust and efficient emergency response system
- To offer advice/assistance to staff and visitors
- Protect the premises, property and personnel from theft, damage and violence
- Patrol the site and buildings to prevent fire, flood, theft and damage
- To deter unauthorised activity
- Search premises and people as instructed
- Provide access to cleaners and maintenance staff as instructed
- Provide first aid response
- Provide staff to assist in support of programmes, corporate events and functions
- Checking and validating all staff, visitors and contractors passes
- Issue and log keys; ensure their security and safe return after use
- Operating, monitoring and responding to installed security and safety systems
- Maintaining a log of occurrences
- Production of incident reports
- Direct and assist visitors
- Locking and unlocking of offices as necessary
- Checking of firefighting equipment
- Monitoring and overseeing the effective performance of security equipment
- Comply with and operate site security instructions and policies
- Comply with and operate site emergency and Health & Safety procedures
Must Haves:
- Valid SIA licence
- Valid CCTV licence (desired, not essential)
- UK Drivers licence
- Proven work experience as a Security Officer (minimum 1 year)
- Experience in Front of House/Reception duties
- Excellent customer service and communication skills
- High level of self-presentation
- IT literate - Ability to operate detecting systems and emergency equipment
- Quick thinking and problem-solving skills
- A positive attitude to dealing with people and taking on challenges
Ward Security provides security services solutions to a range of UK businesses. We seek the best talent to uphold our vision: “We look after our people; our people look after our clients.”
Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law.
Contract Support Officer - Birmingham - England employer: Ward Security
Contact Detail:
Ward Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Officer - Birmingham - England
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Be ready for that interview! Research the company, understand their values, and prepare to discuss how your experience aligns with their needs. Practise common interview questions and think about examples that showcase your skills in customer service and security.
✨Tip Number 3
Show off your flexibility! Since this role requires covering shifts at short notice, highlight your availability and willingness to adapt. Let them know you're ready to jump in whenever they need you, whether it's days, nights, or weekends.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and can easily track your application status. Don’t miss out on the chance to join our amazing team!
We think you need these skills to ace Contract Support Officer - Birmingham - England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contract Support Officer role. Highlight your relevant experience in security, customer service, and any specific skills that match the job description. We want to see how you fit into our team!
Show Off Your Flexibility: Since this role requires full flexibility, be sure to mention your availability in your application. Let us know if you can cover shifts at short notice or work weekends and nights. We love candidates who are ready to jump in when needed!
Highlight Your Customer Service Skills: As a Contract Support Officer, you'll be interacting with the public regularly. Make sure to showcase your customer service experience and any examples of how you've handled challenging situations. We value great communication and a positive attitude!
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're serious about joining our team at Ward Security!
How to prepare for a job interview at Ward Security
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Contract Support Officer. Familiarise yourself with access control procedures, emergency response protocols, and customer service expectations. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with the public, be prepared to discuss your previous customer service experience. Think of specific examples where you handled difficult situations or provided exceptional service. This will highlight your ability to remain calm and professional under pressure.
✨Dress to Impress
Personal presentation is key in this role, so dress smartly for your interview. A polished appearance not only shows respect for the interviewers but also reflects the high standards expected in the security industry. Make sure your attire is appropriate and professional.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and quick thinking. Practice responding to hypothetical situations related to security breaches or emergencies. This will help you articulate your thought process and decision-making abilities during the interview.