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- Tasks: Provide top-notch customer service and maintain security at a prominent facility.
- Company: Join Ward Security, a leading provider of security solutions in the UK.
- Benefits: Earn £13.45 per hour with perks like gym discounts and a pension scheme.
- Other info: Enjoy opportunities for training and career progression in a friendly team.
- Why this job: Make a real difference while developing your career in a supportive environment.
- Qualifications: Must have SIA licence and proven experience in security roles.
The predicted salary is between 27000 - 28000 £ per year.
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?
We are seeking an experienced and adaptable Contract Support Officer to safeguard a prominent facility in Luton/Pistone. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential.
Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.
- Pay Rate: £13.45 per hour
- Shift Pattern: Days, Nights and Weekends
- Location: Luton/Pistone - Ideally Driving License Required
Role Requirements:
- SIA License
Benefits include:
- Financial support for SIA Licensing and renewal
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
- Additional benefits via our ReWard membership:
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
Must have:
- Valid SIA licence
- Good customer service and communication skills
- Proven work experience as a Security Officer (min 1 year)
- Excellent customer service and communication skills
- Professional attitude and appearance
- Ability to deliver succinct and clear verbal and written reports where necessary
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Experience within Corporate Security (min 1 year)
- Surveillance skills and detail orientation
- 5-year checkable work history
- IT literate - Ability to operate detecting systems and emergency equipment
Main Duties:
- Act as a point of contact and information centre to staff and visitors
- Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email
- Report any issues to the supervisor or duty manager
- Always conduct yourself in a professional manner
- Respond to emergencies
- Deal with conflict in an appropriate manner if required
- Write up incidents to the standard expected by Management
- Carry out ID checks
- Be vigilant to the Health and Safety risks
- Work on own initiative
- Ensure that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members
Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally, we seek the best talent to uphold our vision: “We look after our people; our people look after our clients. We aim to retain and attract the very best of both.”
Why Work For Us?
Apart from joining our friendly team, we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people, we have an in-house Mental Health Team, Wellbeing Platform, and an inclusive culture recognised in our Diversity Champion.
Contract Support Officer - Luton/Pistone - England in Bedford employer: Ward Security
Contact Detail:
Ward Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Officer - Luton/Pistone - England in Bedford
✨Tip Number 1
Network like a pro! Reach out to your connections in the security sector and let them know you're on the hunt for a Contract Support Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and security scenarios. We recommend role-playing with a friend to get comfortable with your responses and showcase your excellent communication skills.
✨Tip Number 3
When you apply, make sure to highlight your previous security experience and any relevant IT skills. Tailor your application to show how you can maintain a professional demeanour and provide exceptional customer service, just like we do at StudySmarter!
✨Tip Number 4
Don’t forget to check our website for the latest job openings! Applying directly through us not only shows your interest but also gives you a better chance of landing that dream role as a Contract Support Officer.
We think you need these skills to ace Contract Support Officer - Luton/Pistone - England in Bedford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contract Support Officer role. Highlight your security experience, customer service skills, and any relevant IT proficiency. We want to see how you fit into our team!
Show Off Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. Whether it’s your CV or cover letter, let us know how you’ve effectively communicated in past roles.
Professional Presentation Matters: Your application should reflect the professional demeanour we’re looking for. Keep your formatting clean and ensure there are no typos or errors. First impressions count, even on paper!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ward Security
✨Know Your Security Stuff
Make sure you brush up on your security knowledge before the interview. Familiarise yourself with common security protocols, emergency procedures, and the specific requirements of the role. This will show that you're not just a good communicator but also someone who understands the importance of safety and security.
✨Show Off Your Customer Service Skills
Since this role heavily relies on excellent customer service, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think about how you handled difficult situations and what you did to ensure a positive outcome. This will demonstrate your ability to maintain professionalism under pressure.
✨Dress to Impress
First impressions matter, especially in a role that requires a polished appearance. Dress smartly for your interview, reflecting the professional demeanour expected in the job. A neat and tidy appearance will help convey your seriousness about the position and your understanding of the company’s standards.
✨Practice Clear Communication
Since communication is key in this role, practice articulating your thoughts clearly and concisely. You might want to rehearse common interview questions with a friend or in front of a mirror. This will help you feel more confident and ensure you can deliver succinct verbal and written reports as required.