At a Glance
- Tasks: Lead a high-profile portfolio, ensuring exceptional service and operational excellence.
- Company: Join Ward Security, a leader in providing innovative security solutions across the UK.
- Benefits: Enjoy competitive salary, uniform, wellness support, and extensive training opportunities.
- Other info: Be part of an inclusive culture that values diversity and promotes career growth.
- Why this job: Make a real impact in a dynamic environment while building strong client relationships.
- Qualifications: 3+ years as an Account Manager with experience in operations/security and team leadership.
The predicted salary is between 55000 - 55000 £ per year.
Are you an experienced Security Account Manager with a strong operational background and a passion for delivering exceptional client service? We are looking for a driven and commercially aware professional to join our growing team and take ownership of a high-profile portfolio. This is an exciting opportunity to work within a fast-paced security operations environment where no two days are the same. You will play a key role in leading teams, building client relationships, driving operational excellence, and supporting business growth.
The Role
As Account Manager, you will be responsible for the effective and efficient management of a designated regional portfolio, ensuring exceptional service delivery, strong operational performance, and high levels of client satisfaction. You will act as a key point of contact for clients while leading teams across multiple sites, maintaining operational standards, managing financial performance, and identifying opportunities for business growth.
Key Responsibilities
- Lead operational activities across your designated portfolio, ensuring the highest standards of service delivery.
- Manage the finances for each site, expecting to maximise profit through tight management of direct costs and ad-hoc work.
- Build and maintain strong client relationships through regular KPI and review meetings.
- Produce reports, action plans, and client-specific documentation in a timely manner.
- Support business growth by identifying opportunities and collaborating with the regional sales team.
- Ensure effective deployment and utilisation of personnel across all sites.
- Monitor current threat levels and implement operational action plans where required.
- Conduct investigations, disciplinary, and grievance hearings in line with company policy.
- Drive team performance through leadership, supervision, coaching, and regular appraisals.
- Support contract mobilisation and operational changes when required.
- Maintain smooth day-to-day operations across a busy 24/7 environment as part of a wider management team.
About You
We are looking for a confident and proactive professional who can lead from the front and build strong working relationships with both clients and internal teams.
Essential Skills & Experience
- 3+ years experience as an Account Manager.
- Minimum 2 years experience within Operations/Security.
- Proven experience leading and managing teams.
- Strong communication, leadership, negotiation, and influencing skills.
- Commercial awareness with the ability to identify growth opportunities.
- Experience managing KPIs and operational performance reporting.
- Excellent stakeholder management skills.
- Good working knowledge of Microsoft Office applications.
- Flexible approach with the ability to support a 24/7 operation when required.
Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. We seek the best talent to uphold our vision. We look after our people; our people look after our clients. We aim to retain and attract the very best of both.
Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Account Manager - London - England in Becontree employer: Ward Security
At Ward Security, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our commitment to employee growth is evident through our in-house Training Academy and Leadership Development Programme, ensuring that you have the tools to advance your career. With a strong focus on wellbeing, inclusivity, and a range of fantastic benefits, including retail discounts and a dedicated Mental Health Team, we create a supportive culture where every team member is valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - London - England in Becontree
✨Tip Number 1
Network like a pro! Get out there and connect with people in the security operations field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience as an Account Manager can drive operational excellence and client satisfaction. Highlight specific achievements and how they relate to the role you're applying for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that dream job!
We think you need these skills to ace Account Manager - London - England in Becontree
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in security operations and client management, as this will show us that you understand what we're looking for.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to lead teams and drive operational excellence. Numbers and results speak volumes, so don’t be shy about sharing them!
Be Authentic:We want to get to know the real you! Use your application to convey your personality and passion for client service. A genuine approach can really set you apart from other candidates.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Ward Security
✨Know Your Portfolio
Before the interview, take some time to research the company’s existing client portfolio. Understand their key accounts and think about how you can contribute to maintaining and growing these relationships. This will show your proactive approach and genuine interest in the role.
✨Demonstrate Operational Excellence
Be prepared to discuss your previous experience in managing operations, especially in a security context. Bring specific examples of how you've improved service delivery or operational performance in past roles. This will highlight your capability to lead teams effectively.
✨Showcase Your Leadership Skills
Think of instances where you successfully led a team or managed a project. Be ready to share how you motivated your team, handled challenges, and achieved results. This is crucial as the role requires strong leadership and team management skills.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Prepare for questions like how you would handle a sudden operational issue or a dissatisfied client. Practising these responses will help you demonstrate your critical thinking and client management skills.
