At a Glance
- Tasks: Ensure safety and security while providing a welcoming front-of-house experience.
- Company: Join Ward Security, a leading provider of security services in the UK.
- Benefits: Enjoy competitive pay, pension scheme, life assurance, and employee discounts.
- Other info: Opportunities for training, development, and career progression in an inclusive environment.
- Why this job: Be part of a friendly team and make a real difference in people's safety.
- Qualifications: Must have a valid SIA licence and excellent customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a professional and dependable Front of House Security Officer to join our team in London. In this role, you will be responsible for ensuring the safety and security of our clients, visitors, and staff while delivering a welcoming and professional front-of-house experience.
Your duties will include monitoring and patrolling the premises, managing access control, responding promptly to incidents, and always maintaining a visible and reassuring presence. The ideal candidate will be confident, well-presented, and customer-focused, with excellent communication skills and a proactive, positive attitude. You will play a key role in providing an efficient, courteous, and effective service to our clients and visitors. Security SIA licence essential.
Pay rate: £14.49 per hour
Shift Pattern: 7 on - 3 off - 7 on - 4 off Days and nights rota (12hrs shifts - average weekly hours = 56)
Location: SW1W 0SR
Benefits include:
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
Must have:
- Valid SIA licence - CCTV desirable
- Good customer service and communication skills
- Experience within a similar position is preferred
- 5-year checkable work history
Duties:
- Able to carry out regular patrols.
- Quick learner with the ability to adapt.
- Comfortable standing for long periods.
- Responsible for opening and closing the building and terraces.
- Delivers excellent customer service.
- Capable of working effectively under pressure.
- Able to de-escalate situations, including incidents involving young people and anti-social behaviour.
- Provide First Aid assistance when required.
- Able to interact with stakeholders and tenants.
- Prepared to respond to any incidents that may occur (full training will be provided on site).
Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Front of House Officer - SW1W 0SR - England in Barbican employer: Ward Security
At Ward Security, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment in the heart of London. Our Front of House Officers benefit from competitive pay, comprehensive training and development opportunities, and a strong focus on employee wellbeing, including access to our in-house Mental Health Team and various rewards programmes. Join us to be part of a dedicated team that values diversity and fosters professional growth while ensuring the safety and security of our clients and visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Officer - SW1W 0SR - England in Barbican
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ward Security. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle pressure, as these are key for the Front of House Officer role.
✨Tip Number 3
Dress to impress! Since this role is all about making a great first impression, make sure you look professional and well-presented. It shows you take the job seriously and are ready to represent the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Officer - SW1W 0SR - England in Barbican
Some tips for your application 🫡
Show Off Your Customer Service Skills:In your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond to create a welcoming environment for clients and visitors.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the Front of House role.
Tailor Your Application:Make sure to customise your application for this specific role. Mention how your background aligns with our needs, especially in security and communication, to show us you're the perfect fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Ward Security
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Front of House Security Officer. Familiarise yourself with the key duties like monitoring premises, managing access control, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Dress to Impress
As this position requires a professional appearance, ensure you dress smartly for the interview. A well-presented look not only reflects your understanding of the role but also demonstrates your respect for the company and its values. Remember, first impressions count!
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, be prepared to demonstrate your skills during the interview. Practice answering questions clearly and concisely, and think of examples where you've successfully interacted with customers or de-escalated situations. This will highlight your suitability for the position.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess how you'd handle specific situations, such as dealing with anti-social behaviour or responding to incidents. Think through potential scenarios beforehand and outline your approach. This will show that you're proactive and ready to tackle challenges head-on.
