Contract Support Officer - Birmingham - England in Acocks Green

Are you looking to gain more experience within the security industry? Are you an experienced security officer looking for flexible hours across multiple sites in Birmingham region of the UK and would like the opportunity to apply your skills and experience within the Birmingham Team at Ward?

As a Contract Support Officer you will be responsible for access control to the building, meeting and greeting visitors, contractors and staff. You will be vigilant and the first point of call for any suspicious activity. Your duties will include carrying out ID checks, responding to emergencies, and providing information to all staff and visitors.

The successful candidate will need to have customer service experience and excellent personal presentation, as these sites can be very busy dealing with members of the public, outside working, patrolling and Front of House duties as required. Full flexibility is a must for this role.

Role Requirements:

• Door Supervisor SIA licence
• UK Driving licence and use of own vehicle (essential)

Main Duties:

• To provide the security measures necessary for the safeguarding of the property and people within the premises.
• Cover reception duties if/when required (Front of House experience is desired).
• To protect the premises from possible unauthorised entry.
• To ensure effective security of the assigned patrol locations against damage by fire, water, theft or vandalism.
• To detect those responsible for losses or malicious damage to the client’s property.
• To ensure that all persons wishing to enter the premises are fully identified.
• To provide a robust and efficient emergency response system to any emergency within the premises/building.
• To offer advice/assistance to staff and visitors.
• Protect the premises, property and personnel from theft, damage and violence.
• Patrol the site and buildings to prevent fire, flood, theft and damage.
• To deter unauthorised activity.
• Search premises and people as instructed.
• Provide access to cleaners and maintenance staff as instructed.
• Provide first aid response.
• Provide staff to assist in support of programmes, corporate events and functions.
• Checking and validating all staff, visitors and contractors passes.
• Issue and log keys; ensure their security and safe return after use.
• Operating, monitoring and responding to installed security and safety systems including CCTV, access control, intruder and fire alarms.
• Maintaining a log of occurrences.
• Production of incident reports.
• Direct and assist visitors.
• Locking and unlocking of offices as necessary.
• Checking of firefighting equipment.
• Monitoring and overseeing the effective performance of security equipment.
• Comply with and operate site security instructions and policies.
• Comply with and operate site emergency and Health & Safety procedures.

Must Haves:

• Valid SIA licence.
• Valid CCTV licence (desired, not essential).
• UK Drivers licence.
• Proven work experience as a Security Officer (minimum 1 year).
• Experience in Front of House/Reception duties.
• Excellent customer service and communication skills.
• High level of self-presentation.
• IT literate - Ability to operate detecting systems and emergency equipment.
• Quick thinking and problem-solving skills.
• A positive attitude to dealing with people and taking on challenges.

Ward Security provides security services solutions to a range of UK businesses. We seek the best talent to uphold our vision: “We look after our people; our people look after our clients.”

Why Work For Us? We offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, Leadership Development Programme, online eLearning and development programmes for a career path.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law.