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- Tasks: Ensure safety and provide excellent customer service in a vibrant shopping centre.
- Company: Join a diverse team at Ward Security, committed to inclusivity and professional growth.
- Benefits: Enjoy competitive pay, SIA support, gym discounts, and a company pension scheme.
- Other info: Flexible shifts with opportunities for progression and training in a supportive environment.
- Why this job: Make a real difference by safeguarding a community space while developing your skills.
- Qualifications: Must have an SIA licence and strong communication skills; previous security experience preferred.
The predicted salary is between 27000 - 28000 £ per year.
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way? We are seeking an experienced and adaptable Retail Security Officer to safeguard a facility in Gillingham, Kent.
The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential.
Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.
- Pay Rate: £13.07 per hour
- Shift Pattern: Days, Nights and Weekends (4 on - 4 off) 42 hours per week
- Location: Shopping Centre, Gillingham, Kent
Role Requirements: SIA License
Benefits include:
- Financial support for SIA Licensing and renewal
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Progression, training, and development opportunities
- Additional benefits we offer via our ReWard membership:
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
Must have:
- Valid SIA licence
- Good customer service and communication skills
- Proven work experience as a Security Officer (min 1 year)
- Excellent customer service and communication skills
- Professional attitude and appearance
- Ability to deliver succinct and clear verbal and written reports where necessary.
- Ability to be resourceful and proactive when issues arise
- Excellent organisational skills
- Surveillance skills and detail orientation
- 5-year checkable work history
- IT literate- Ability to operate detecting systems and emergency equipment
Main Duties:
- Act as a point of contact and information centre to staff and visitors.
- Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
- Report any issues to the supervisor or duty manager
- Always conduct yourself in a professional manner
- Respond to emergencies
- Deal with conflict in an appropriate manner if required
- Write up incidents to the standard expected by Management
- Carry out ID checks
- Be vigilant to the Health and Safety risks
- Work on own initiative
- Ensure that the reception area, foyer, staff area, and boardroom are kept clean by supervising cleaning staff members.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal‑opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Security Officer - Hempstead, Gillingham in Medway employer: Ward Security Limited
Contact Detail:
Ward Security Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer - Hempstead, Gillingham in Medway
✨Tip Number 1
Network like a pro! Reach out to your contacts in the security industry and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to refer you to a position.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common security officer questions your way. This will help you articulate your experience and show off those excellent communication skills we know you have.
✨Tip Number 3
Dress to impress! Make sure you present yourself professionally, as first impressions matter. A polished appearance can set you apart from other candidates and show that you take the role seriously.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Security Officer position in Gillingham. Plus, you'll get all the latest updates on new opportunities directly from us.
We think you need these skills to ace Security Officer - Hempstead, Gillingham in Medway
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous security experience in your application. We want to see how you've handled challenges and provided excellent customer service in the past, so don’t hold back!
Keep It Professional: Your application should reflect the professional demeanour we’re looking for. Use clear and concise language, and make sure your presentation is polished – it’s all part of making a great first impression!
Tailor Your Application: Take a moment to tailor your application to the specific role. Mention your skills that align with the job description, like your communication skills and ability to multitask. We love seeing candidates who take the time to connect their experience with our needs.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Ward Security Limited
✨Know Your Security Basics
Brush up on your security knowledge before the interview. Be ready to discuss your previous experiences, especially any specific situations where you had to handle emergencies or conflicts. This will show that you’re not just familiar with the role but also capable of handling real-life scenarios.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare a few examples of how you've effectively communicated in past roles, whether it was giving information to visitors or writing reports. This will demonstrate your ability to convey information succinctly.
✨Dress to Impress
First impressions matter! Make sure you present yourself professionally. Wear smart attire that reflects the polished demeanour expected of a Security Officer. This not only shows respect for the interviewers but also aligns with the professional image you’ll need to maintain in the role.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, like dealing with difficult customers or responding to emergencies. Think through your responses and consider using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you provide clear and concise responses.