Mobile Response Officer - London / West London

Do you have security experience and hold a UK Manual driving licence? Can you work independently while maintaining a high level of professionalism? Are you looking for a fast-paced, dynamic role where no two days are the same?

We are seeking Mobile Security Officers to join our security team, providing rapid response and proactive patrolling across multiple client sites. This role requires a high level of vigilance, strong problem-solving skills, and the ability to manage security concerns efficiently. You will be responsible for locking and unlocking premises, responding to alarms, and conducting site patrols as required.

Pay Rate: £14.42 per hour

Shift Pattern: nights and weekends. Working days every Sat and Sun. Nights 1800 to 0600. Days 0600 to 1800

Location: MUST be able to commute to Eltham to collect vehicle - covering Central and West London sites

Role Requirements:

• Full UK Manual Driving Licence & SIA Door Supervisor Licence

Knowledge and Skills Needed:

• Good interpersonal skills with an ability to communicate clearly with people at all levels projecting a confident and professional manner.
• To be able to observe and accurately record incidents as they occur.
• Physically fit for the environment of the workplace.
• To be always of smart appearance whilst representing the company image.
• To be punctual in attendance.
• Able to work with minimal supervision.
• Proficient with mobile phone technology.

What Benefits will you receive?

• Company vehicle provided for patrols
• Financial support for SIA Licensing and renewals
• Company Pension Scheme
• Life Assurance benefits
• Career progression, training, and development opportunities
• Additional benefits via our ReWard membership: Discounted gym memberships, Savings at major retailers and travel providers, Restaurant and supermarket vouchers, Cinema tickets, Access to a 24/7 Employee Assistance Programme

Main Duties:

• To provide regular foot patrols within defined areas as an effective deterrent in the protection of the client’s property and assets.
• To effectively control the access to the client’s premises, examining documentation to ascertain the authenticity and authority to gain access.
• Where provided to provide monitoring functions to CCTV and alarm functions. To be aware of the operation of those functions and to respond as required.
• When required to assist and escort visitors to their destinations within the client complex.
• To submit detailed reports on the discovery of issues relating to health and safety and crime to the relevant authority either verbally or in report form as required.
• In line with Company policy carry out routine search procedures in a sensitive manner to include vehicles, buildings and persons.
• To effectively deal with all incidents falling within the security remit and to effectively report all incidents to the relevant authority.
• To provide a locking service as required, locking doors and gates as required by the client.
• To provide a point of contact and information centre to staff and visitors.
• To attain the first aid qualifications to meet the Company requirements under the health and safety regulations. (As required)
• To maintain a log of all visitors, incidents and any other records that may be required by the client.
• To maintain the client's key safe to issue and record all movements of keys within the client's premises.
• To identify suspicious persons and actions and report such circumstances.

Must Haves:

• Valid SIA Door Supervisor Licence
• Full UK Manual Driving Licence
• Previous experience in a mobile security role (preferred but not essential)
• Strong customer service and communication skills
• Ability to think quickly and solve problems under pressure
• Positive attitude towards people and challenges
• Ability to work independently and respond flexibly to different locations

Who We Are:

Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision “We look after our people; our people look after our clients. We aim to retain and attract the very best of both.”

Why Work For Us?

Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder.

We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.