Security Officer - Hempstead Valley in Gillingham

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?

…Apply now!

We are seeking an experienced and adaptable Retail Security Officer to safeguard a facility in Gillingham, Kent.

The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.

Role

Security Officer
Pay Rate: £13.98 per hour
Shift Pattern: Days, Nights and Weekends (4 on - 4 off) 42 hours per week
Location: Shopping Centre, Gillingham, Kent
Role Requirements: SIA License

Benefits

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Progression, training, and development opportunities

Additional Benefits via ReWard membership

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Requirements (Must have)

• Valid SIA licence
• Good customer service and communication skills
• Proven work experience as a Security Officer (min 1 year)
• Professional attitude and appearance
• Ability to deliver succinct and clear verbal and written reports
• Resourceful and proactive when issues arise
• Excellent organisational skills
• Surveillance skills and detail orientation
• 5–year checkable work history
• IT literate – ability to operate detecting systems and emergency equipment

Main Duties

• Act as a point of contact and information center to staff and visitors.
• Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
• Report any issues to the supervisor or duty manager.
• Always conduct yourself in a professional manner.
• Respond to emergencies.
• Deal with conflict in an appropriate manner if required.
• Write up incidents to the standard expected by Management.
• Carry out ID checks.
• Be vigilant to the Health and Safety risks.
• Work on own initiative.
• Ensure that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members.

Equal Opportunity Employer

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal‑opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.