At a Glance
- Tasks: Ensure safety and security while providing a welcoming front-of-house experience.
- Company: Join Ward Security, a leading provider of security solutions across the UK.
- Benefits: Enjoy competitive pay, uniform, training opportunities, and wellness support.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
- Why this job: Be part of a friendly team making a real difference in safety and security.
- Qualifications: Customer service skills and SIA licence required; previous experience preferred.
Front of House Security Officer (Days) - Birmingham B3 3AG
Colmore Row, Birmingham B3 3AG, UK
Job Description
Posted Tuesday 28 October 2025 at 01:00
We are looking for a professional and dependable Front of House Security Officer to join our team in Birmingham. In this role, you will be responsible for ensuring the safety and security of our clients, visitors, and staff while delivering a welcoming and professional front-of-house experience.
Your duties will include monitoring and patrolling the premises, managing access control, responding promptly to incidents, and maintaining a visible and reassuring presence at all times.
The ideal candidate will be confident, well-presented, and customer-focused, with excellent communication skills and a proactive, positive attitude. You will play a key role in providing an efficient, courteous, and effective service to our clients and visitors. Security SIA licence essential, CCTV desirable
Position: Front of House office Security Officer
Pay rate: £13.50 per hour
Shift Pattern: Monday to Friday Days 60 Hours.
Location: Birmingham B3 2AB
Must have:
- Good customer service and communication skills
- Experience within a similar position is preferred
- 5-year checkable work history
Duties:
- To deter unauthorised activity / entry
- To offer advice / assistance to staff, visitors and contractors.
- Protect the premises, property and personnel from theft, damage, and violence.
- Patrol the building to prevent fire, flood, theft, and damage.
- Provide access to the premises to staff, visitors and contractors as instructed by the client.
- Issue and log keys; ensure their security and safe return after use.
- Operating, monitoring, and responding to installed security and safety systems including, access control, intruder, and fire alarms.
- Maintaining a log of occurrences.
- Production of incident reports.
- Ensure all incidents are escalated correctly and in a timely manner.
- Direct and assist visitors.
- Monitoring and overseeing the effective performance of security equipment.
- To provide cover for the reception desk as and when required.
- Carry out weekly checks of the fire exits and intruder alarm system.
- Comply with and operate site security instructions and policies
- Comply with and operate site emergency and Health & Safety procedures; respond as necessary to emergencies, including assistance to the emergency services in the event of fire/bomb threats.
Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
We seek the best talent to uphold our vision “ We look after our people; our people look after our clients. We aim to retain and attract the very best of both”.
Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.
We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
Wellbeing and Inclusion: To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
Equality and Opportunity: At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Front of House Security Officer (Days) - Birmingham B3 3AG employer: Ward Security Limited
Ward Security Limited is an excellent employer, offering a supportive and inclusive work culture that values the contributions of each team member. With competitive pay and benefits such as uniform provision and mental health support, employees can thrive both personally and professionally in Nuneaton. The company also prioritises employee growth through initiatives like the SIA licensing scheme, making it a rewarding place to build a career in security.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Security Officer (Days) - Birmingham B3 3AG
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Front of House Security Officer (Days) - Birmingham B3 3AG. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Ward Security Limited. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
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✨Directly Apply to Ward Security Limited
Don’t forget to apply for the Front of House Security Officer (Days) - Birmingham B3 3AG role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Ward Security Limited.
We think you need these skills to ace Front of House Security Officer (Days) - Birmingham B3 3AG
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Ward Security Limited. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Ward Security Limited.
How to prepare for a job interview at Ward Security Limited
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Ward Security Limited.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Ward Security Limited.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Ward Security Limited.
