At a Glance
- Tasks: Ensure safety and security while delivering top-notch customer service in a busy shopping centre.
- Company: Join a dynamic team at a leading retail security provider.
- Benefits: Competitive pay, SIA licensing support, pension scheme, and exclusive discounts.
- Other info: Opportunities for training, progression, and a supportive work culture.
- Why this job: Make a real difference by creating a safe and welcoming environment for shoppers and staff.
- Qualifications: Must have valid Frontline SIA and CCTV Licences with strong customer service skills.
The predicted salary is between 13.98 - 13.98 £ per hour.
Are you an experienced Security Officer with a passion for delivering exceptional customer service? Do you take pride in your professional appearance, communication skills and ability to remain calm under pressure? If you're proactive, quick-thinking and ready to help maintain a safe, welcoming environment for shoppers, staff and visitors, we want to hear from you.
We are looking for a professional and customer-focused Elite Support Officer to join the team at a busy retail shopping centre in Gillingham. You will play a key role in maintaining a safe and secure environment, providing assistance and information to shoppers, staff and visitors, controlling access, conducting patrols and responding to incidents. Excellent communication, strong situational awareness and a polished professional demeanour are essential.
Location: Gillingham
Pay Rate: £13.98 per hour
Shift Pattern: Weekend days, 07:00-19:00, plus a variety of shifts covering sickness and annual leave
Requirements: Valid Frontline SIA Licence and CCTV License
What you can expect: As part of Team Ward, you can expect a range of benefits, including:
- Financial support towards SIA licensing and renewals, a company pension scheme and life assurance benefits.
- Employee referral scheme, with opportunities for progression, training and development.
- ReWard membership benefits, including discounted gym memberships, discounts at major retailers and travel suppliers, restaurant and supermarket vouchers, and cinema tickets.
- Free, 24/7 Employee Assistance Programme.
About the Role: As an Elite Support Officer, you will help protect the shopping centre, its visitors, staff and assets while delivering excellent customer service. You will maintain a visible security presence, ensure site procedures are followed and respond professionally to incidents and enquiries.
Your responsibilities will include:
- Acting as a key point of contact for shoppers, staff, visitors and tenants, providing information and assistance while maintaining a professional and approachable manner.
- Controlling access points, authorising or refusing entry where appropriate, following all written and verbal instructions, and conducting regular patrols to deter threats to the centre, its property and assets.
- Investigating incidents and taking appropriate lawful action in line with corporate policies and procedures.
- Completing accurate daily reports, recording relevant observations and providing surveillance footage where required and authorised.
- Communicating clearly and professionally across all platforms, including face-to-face interactions, written reports and security radios.
- Responding effectively to emergencies, using relevant IT systems, detection systems and emergency equipment as required.
What we’re looking for? We're looking for someone who combines strong security experience with excellent customer service and a professional approach. You will need:
- A valid Frontline SIA Licence and CCTV License
- At least one year of proven experience as a Corporate Security Officer.
- Excellent customer service and communication skills, with the confidence to interact professionally with a wide range of people.
- Exemplary personal presentation and the ability to maintain a polished, professional demeanour at all times.
- Good IT skills and the ability to operate security detection systems and emergency equipment.
- Strong problem-solving skills, quick thinking and a positive attitude when dealing with challenges.
- Availability to work across all seven days of the week, including additional shifts to cover sickness and annual leave.
What happens next? If your application is successful, our recruitment team will be in touch to discuss the next steps. We look forward to learning more about your experience and how you could contribute to the team.
Elite Support Officer - Gillingham - ME7 employer: Ward Security Limited
Ward Security Limited is an excellent employer that values its employees by fostering a supportive and collaborative work culture at its Chatham HQ. With a strong focus on professional development, the company offers numerous growth opportunities and encourages team members to engage in meaningful People activities, ensuring a rewarding experience for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Elite Support Officer - Gillingham - ME7
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Elite Support Officer - Gillingham - ME7. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Ward Security Limited. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Elite Support Officer - Gillingham - ME7 candidates.
✨Directly Apply to Ward Security Limited
Don’t forget to apply for the Elite Support Officer - Gillingham - ME7 role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Ward Security Limited.
We think you need these skills to ace Elite Support Officer - Gillingham - ME7
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Ward Security Limited. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Ward Security Limited.
How to prepare for a job interview at Ward Security Limited
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Ward Security Limited.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Ward Security Limited.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Ward Security Limited.
