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- Tasks: As a Contract Support Officer, you'll manage access control and ensure safety at various sites.
- Company: Ward Security provides top-notch security solutions across the UK with a focus on people and service.
- Benefits: Enjoy flexible hours, discounted gym memberships, cinema tickets, and a 24/7 Employee Assistance programme.
- Why this job: Join a friendly team, gain valuable experience, and contribute to a safe environment while developing your career.
- Qualifications: Must have customer service experience, an SIA licence, and excellent communication skills.
- Other info: Full flexibility is required; opportunities for training and career growth are available.
Stanstead Abbotts, Ware SG12, UK
Job Description
Posted Friday 13 June 2025 at 00:00
Are you looking to gain more experience within the security industry? Are you an experienced security officer who is looking for flexible hours across multiple sites in Stanstead, Chelsmford and surrounding areas and would like the opportunity to apply your skills and experience within the team at Ward?
…Apply now!
As a Contract Support Officer you will be the access control to the building, meeting and greeting visitors, contractors and staff, you will be vigilant and be the first point of call for any suspicious activity. Within this you will carry out ID checks, respond to emergencies and provide information to all staff and visitors.
The successful candidate will need to have customer service experience and excellent personal presentation, as these sites can be very busy dealing with members of the public, outside working, patrolling and Front of House duties as required. The suitable candidate will be able to cover sickness, holidays and events when required, including last minute cover when contacted. Full flexibility is a must for this role.
Role: Contract Support Officer
Pay Rate: £12.70 per hour
Shift Pattern : Days, Nights and Weekends (full flexibility required)
Location:Stanstead, Chelmsford and surrounding areas
Role Requirements: Door Supervisor SIA licence and UK Driving licence (desired)
What benefits we offer via our ReWard membership:
- Discounted gym membership
- Restaurant and Supermarket vouchers
- Cinema tickets
- 24/7 free Employee Assistance programme
Other benefits include:
- SIA Licensing savings scheme
- Cycle to work salary sacrifice scheme
- Pension and Life Assurance benefits
Main Duties:
- To provide the security measures necessary for the safeguarding of the property and people within the premises
- Cover reception duties if/when required (Front of House experience is desired)
- To protect the premises above from possible unauthorised entry by use of force or illegal instruments whereby a loss of goods may result in subsequent damage to the client\’s business.
- To ensure effective security of the assigned patrol locations against damage by fire, water, theft or vandalism.
- To detect, where possible, those responsible for losses or malicious damage to the client\’s property.
- To ensure that all persons wishing to enter the premises are fully identified as belonging to either the authorised client\’s personnel or visitors whom the client management can verify.
- To ensure that all reasonable instructions the client issues are implicitly and swiftly acknowledged.
- To provide a robust and efficient emergency response system to any emergency within the premises/building.
- To offer advice / assistance staff and visitors
- Protect the premises, property and personnel from theft, damage and violence
- Patrol the site and buildings to prevent fire, flood, theft and damage
- Search premises and people as instructed
- Provide access to cleaners and maintenance staff as instructed
- Provide staff to assist, as directed, in support of programmes, corporate events and functions
- Checking and validating all staff, visitors and contractors passes
- Issue and log keys; ensure their security and safe return after use
- Operating, monitoring and responding to installed security and safety systems including CCTV, access control, intruder and fire alarms
- Maintaining a log of occurrences
- Production of incident reports
- Direct and assist visitors
- Locking and unlocking of offices as necessary
- Checking of firefighting equipment
- Monitoring and overseeing the effective performance of security equipment
- Comply with and operate site security instructions and policies
- Comply with and operate site emergency and Health & Safety procedures; respond as necessary to emergencies, including assistance to the emergency services in the event of fire/bomb threats
Must Haves:
- Valid SIA licence
- Valid CCTV licence (desired, not essential)
- UK Drivers licence (preferable)
- Proven work experience as a Security Officer (minimum 1 year)
- Experience in Front of House/Reception duties
- Excellent customer service and communication skills
- High level of self-presentation
- IT literate- Ability to operate detecting systems and emergency equipment
- Quick thinking and problem-solving skills
- A positive attitude to dealing with people and taking on challenges
Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
We seek the best talent to uphold our vision “ We look after our people; our people look after our clients. We aim to retain and attract the very best of both ”.
Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.
We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
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Contract Support Officer - Stanstead / Chelmsford employer: Ward Security Limited
Contact Detail:
Ward Security Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Officer - Stanstead / Chelmsford
✨Tip Number 1
Familiarise yourself with the specific security protocols and emergency procedures relevant to the role. Understanding these will not only help you during the interview but also demonstrate your commitment to safety and preparedness.
✨Tip Number 2
Network with current or former employees of Ward Security. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully handled security challenges or customer service situations. This will showcase your problem-solving skills and ability to remain calm under pressure, both of which are crucial for this role.
✨Tip Number 4
Highlight your flexibility and willingness to work various shifts, including nights and weekends. Since the role requires covering for absences, demonstrating your availability can set you apart from other candidates.
We think you need these skills to ace Contract Support Officer - Stanstead / Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security and customer service. Emphasise any roles where you had to manage access control, respond to emergencies, or interact with the public.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to handle emergencies and your experience in Front of House duties.
Highlight Flexibility: Since the role requires full flexibility, make sure to mention your availability for various shifts, including days, nights, and weekends. This shows your commitment to meeting the company's needs.
Showcase Relevant Certifications: If you have a valid SIA licence or any other relevant certifications, be sure to include these in your application. Highlighting these qualifications can set you apart from other candidates.
How to prepare for a job interview at Ward Security Limited
✨Showcase Your Customer Service Skills
As a Contract Support Officer, you'll be interacting with the public regularly. Highlight your previous customer service experience during the interview, and provide examples of how you've handled difficult situations or provided excellent service.
✨Demonstrate Flexibility
This role requires full flexibility in terms of hours and locations. Be prepared to discuss your availability and willingness to cover shifts at short notice. Showing that you're adaptable will make you a more attractive candidate.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to respond to emergencies. Think of scenarios where you had to act quickly or make decisions under pressure, and be ready to share those experiences.
✨Dress Professionally
First impressions matter, especially in a security role. Ensure you present yourself well by dressing smartly for the interview. This reflects your understanding of the importance of personal presentation in the job.
