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- Tasks: Be the first point of contact for visitors and ensure building security.
- Company: Join Ward Security, a leading provider of security solutions across the UK.
- Benefits: Enjoy flexible hours, gym discounts, cinema tickets, and a supportive wellbeing programme.
- Why this job: Gain valuable experience in a dynamic environment while making a real impact on safety.
- Qualifications: Must have customer service experience and a valid SIA licence; driving licence preferred.
- Other info: Full flexibility required for shifts, including nights and weekends.
Are you an experienced security officer who is looking for flexible hours in Oxford and would like the opportunity to apply your skills and experience within the team at Ward?
…Apply now!
As a Contract Support Officer you will be the access control to the building, meeting and greeting visitors, contractors and staff, you will be vigilant and be the first point of call for any suspicious activity. Within this you will carry out ID checks, respond to emergencies and provide information to all staff and visitors.
The successful candidate will need to have customer service experience and excellent personal presentation, as these sites can be very busy dealing with members of the public, outside working, patrolling and Front of House duties as required. The suitable candidate will be able to cover sickness, holidays and events when required, including last minute cover when contacted. Full flexibility is a must for this role.
Role: Contract Support Officer
Pay Rate: £12.70 per hour
Shift Pattern : Days, Nights and Weekends (full flexibility required)
Location: Oxford
Role Requirements: Door Supervisor SIA licence and UK Driving licence (desired)
What benefits we offer via our ReWard membership:
- Discounted gym membership
- Restaurant and Supermarket vouchers
- Cinema tickets
- 24/7 free Employee Assistance programme
Other benefits include:
- SIA Licensing savings scheme
- Cycle to work salary sacrifice scheme
- Pension and Life Assurance benefits
Main Duties:
- To provide the security measures necessary for the safeguarding of the property and people within the premises
- Cover reception duties if/when required (Front of House experience is desired)
- To protect the premises above from possible unauthorised entry by use of force or illegal instruments whereby a loss of goods may result in subsequent damage to the client\’s business.
- To ensure effective security of the assigned patrol locations against damage by fire, water, theft or vandalism.
- To detect, where possible, those responsible for losses or malicious damage to the client\’s property.
- To ensure that all persons wishing to enter the premises are fully identified as belonging to either the authorised client\’s personnel or visitors whom the client management can verify.
- To ensure that all reasonable instructions the client issues are implicitly and swiftly acknowledged.
- To provide a robust and efficient emergency response system to any emergency within the premises/building.
- To offer advice / assistance staff and visitors
- Protect the premises, property and personnel from theft, damage and violence
- Patrol the site and buildings to prevent fire, flood, theft and damage
- Search premises and people as instructed
- Provide access to cleaners and maintenance staff as instructed
- Provide staff to assist, as directed, in support of programmes, corporate events and functions
- Checking and validating all staff, visitors and contractors passes
- Issue and log keys; ensure their security and safe return after use
- Operating, monitoring and responding to installed security and safety systems including CCTV, access control, intruder and fire alarms
- Maintaining a log of occurrences
- Production of incident reports
- Direct and assist visitors
- Locking and unlocking of offices as necessary
- Checking of firefighting equipment
- Monitoring and overseeing the effective performance of security equipment
- Comply with and operate site security instructions and policies
- Comply with and operate site emergency and Health & Safety procedures; respond as necessary to emergencies, including assistance to the emergency services in the event of fire/bomb threats
Must Haves:
- Valid SIA licence
- Valid CCTV licence (desired, not essential)
- UK Drivers licence (preferable)
- Proven work experience as a Security Officer (minimum 1 year)
- Excellent customer service and communication skills
- High level of self-presentation
- IT literate- Ability to operate detecting systems and emergency equipment
- Quick thinking and problem-solving skills
- A positive attitude to dealing with people and taking on challenges
Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
We seek the best talent to uphold our vision “ We look after our people; our people look after our clients. We aim to retain and attract the very best of both ”.
Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.
We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
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Contract Support Officer - Oxford employer: Ward Security Limited
Contact Detail:
Ward Security Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Officer - Oxford
✨Tip Number 1
Familiarise yourself with the specific security protocols and emergency procedures relevant to the role. Understanding these will not only help you during the interview but also demonstrate your commitment to safety and preparedness.
✨Tip Number 2
Highlight your customer service experience in conversations or networking opportunities. Since this role involves interacting with the public, showcasing your ability to handle various situations with professionalism can set you apart.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shift patterns. Since the role requires covering last-minute shifts, showing that you are adaptable and willing to work varied hours can make a positive impression.
✨Tip Number 4
Connect with current employees or join relevant online forums to gain insights about the company culture and expectations. This knowledge can help you tailor your approach and demonstrate your genuine interest in the position.
We think you need these skills to ace Contract Support Officer - Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security and customer service. Emphasise any previous roles where you had to manage access control, respond to emergencies, or interact with the public.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to remain vigilant and handle emergencies effectively.
Highlight Relevant Qualifications: Clearly state your SIA licence and any other relevant certifications, like a CCTV licence. If you have a UK driving licence, mention it as well, as it's preferred for this position.
Show Flexibility: Since the role requires full flexibility, make sure to indicate your availability for various shifts, including days, nights, and weekends. This will demonstrate your commitment to meeting the company's needs.
How to prepare for a job interview at Ward Security Limited
✨Showcase Your Customer Service Skills
As a Contract Support Officer, you'll be interacting with the public regularly. Highlight your previous customer service experience during the interview, and provide examples of how you've handled difficult situations or provided excellent service.
✨Demonstrate Your Vigilance
Being vigilant is key in this role. Prepare to discuss scenarios where you had to be alert and proactive in identifying suspicious activities or responding to emergencies. This will show your potential employer that you take security seriously.
✨Dress to Impress
Personal presentation is crucial for this position. Make sure to dress smartly for your interview, reflecting the professional image expected in a security role. This will help you make a strong first impression.
✨Be Flexible and Adaptable
The job requires flexibility in working hours. Be ready to discuss your availability and willingness to cover shifts at short notice. This shows that you're committed and can adapt to the needs of the team.
